Ground Operations Agent
About the job
- Completion of upper-secondary education (bachillerato en educación media).
- At least six months of experience in operational processes.
- Availability to work rotating shifts.
- Prepare logistics and perform tasks related to aircraft preparation, servicing, and dispatch to ensure safe, punctual, efficient operations.
- Classify baggage and manage connections; correctly load and unload aircraft cargo, baggage, and mail; perform interior cleaning and exterior washing of aircraft; and handle non-motorized equipment, following applicable aviation authority requirements, operating manuals, and International Air Transport Association directives.
- Perform duties in areas assigned by the flight leader or supervisors, following instructions to prevent rework and provide good customer service.
- Follow ramp safety measures and procedures for unloading and loading aircraft compartments, applying knowledge and best practices acquired through training to meet company standards.
About the company
LifeMiles is Avianca’s loyalty and frequent flyer program that sells miles to consumers and a large partner network. Members earn miles through everyday spending with 550+ partners, including co-branded cards with banks in nine countries, hotels, and car rentals, then redeem them for flights on Avianca, Star Alliance partners, and other airlines, plus hotels and car rentals, with no fuel surcharges on award tickets. The program also offers LifeMiles+ for monthly bonus miles and discounts, along with a digital platform to manage accounts and buy miles. LifeMiles differentiates itself through a broad partner ecosystem, fuel-surcharge savings, and a structure that remains a separate company from Avianca to help withstand corporate reorganizations, with a goal to grow by expanding partnerships and redemption options and increasing mileage sales and loyalty revenue.
Company Size
201-500
Company Stage
Growth Equity (Venture Capital)
Total Funding
$343.7M
Headquarters
Santa Ana, Costa Rica
Founded
2011
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Simplify's Take
What believers are saying
- Avianca launched LifeMiles+ Visa trials in Colombia on March 31, 2025.
- Cardless still sells two U.S. LifeMiles AmEx cards in August 2026.
- Abra's Q2 2026 revenue growth and stronger liquidity support loyalty spend.
What critics are saying
- LifeMiles depends on Avianca and Abra; severe airline distress would crush mile demand.
- Broader partner saturation at 27 banks and 200 merchants intensifies pricing pressure.
- Smiles inside Abra can divert card spend and redemption demand in Brazil.
What makes lifemiles unique
- Separate legal entity insulated LifeMiles assets during Avianca's 2020 Chapter 11.
- No fuel surcharges on award tickets makes redemptions cheaper than many rivals.
- LifeMiles spans 1,300 destinations through Avianca, Star Alliance, and partner airlines.
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Benefits
- Remote Work Options