Head of Communications & PR
Deliveroo
Head of Communications & PR
Deliveroo
Online food delivery marketplace
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our Communications & Policy team crafts compelling stories, builds meaningful relationships with stakeholders, and navigates complex regulatory landscapes to support our marketplace of consumers, riders, and restaurant partners.
We’re looking for a Head of Communications & PR, Italy to join our Rome or Milan team. This is a hybrid role. In this role, you’ll help us build our public narrative, elevate our brand positioning, and safeguard our reputation in a key international market.
You’ll be joining the International Communications team, acting as a crucial strategic partner to the Italian General Manager and local leadership team.
Here’s what your day-to-day might look like:
Strategic Reputation Management: Plan and execute local communications and PR strategies that align with global goals, proactively shaping Consumer, Policy, and Merchant narratives across Italy.
Issues & Crisis Leadership: Lead crisis communications and manage sensitive topics, ensuring close alignment with local leadership and global teams during high-stakes situations.
Media Relations & Ambassadorship: Build trusted relationships with key Italian media, act as a spokesperson, and coach local leadership for interviews.
Agency & Digital Storytelling: Direct our local PR agency to deliver creative, digital-first B2B and B2C campaigns across earned and owned channels.
Cross-Functional Policy Alignment: Partner with Policy, Legal, Marketing, and Operations to translate complex platform and economic topics into compelling public messaging.
AI & Innovation: Leverage a range of AI tools to make your work more efficient, impactful, and creative.
Essential
Demonstrated PR Leadership: Significant experience leading external communications, crisis management, and media relations in-house or within an agency setting.
Bilingual Fluency: Exceptional written and verbal communication skills in both Italian and English, with proven ability to distill complex topics for diverse audiences.
Stakeholder & Agency Management: Proven ability to manage agency partners and navigate complex matrix environments with senior internal stakeholders.
Media Network: Established relationships with key media outlets, journalists, content creators and commentators in Italy.
Digital-First Approach: Experience leveraging social media platforms, online channels, and AI-driven tools to amplify media campaigns.
Nice to Have
Tech Sector Experience: Strong understanding of the technology, marketplace, or delivery platform sectors.
At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:
🔧 Make a visible impact every day Your work directly improves experiences for customers, partners and riders.
🌱 Learn fast in an entrepreneurial environment Work close to the market with autonomy, pace and real responsibility.
🧠 Build a career, not just a role Stretch yourself, develop new skills and grow as the business evolves.
🌎 Deliver together in an inclusive culture Collaborative, values-driven teams that support how you work best.
We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
The successful candidate's starting pay will fall within the pay range listed below and is determined based on a number of job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions.
This position would be eligible for consideration for an equity award grant of restricted stock units on commence and during the annual pay review cycle. Upon commencement of employment, you would be eligible to be considered for a grant. Thereafter, any further grants would be at the Company's discretion.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness.
Pay Range: 90400 - 113000 EUR
Deliveroo operates an online food delivery marketplace in the UK that connects customers with partner restaurants. Customers order via the Deliveroo app or website, and a network of delivery riders handles food preparation relay and doorstep delivery. Revenue comes from restaurant commissions, customer delivery fees, and a monthly fee option for unlimited free deliveries through Deliveroo Plus. Its goal is to provide quick, reliable access to a wide range of cuisines while helping restaurants expand their reach and manage delivery logistics.
Explore more opportunities at Deliveroo