Oncology Patient Financial Counselor

Silver Cross Hospital is an extraordinary place to work. We’re known for our culture of excellence and delivery of unrivaled experiences for our patients, their families, the communities we serve…and for each other. Come join us! It’s the way you want to be treated.

Position Summary:  The Financial Counselor, Oncology is responsible for maintaining insurance demographics and A/R by use of telephone, internet, worklists, ATBs and appropriate letters to patients. Meet with every patient to discuss his/her financial responsibility based on the treatment plan and insurance benefits inclusive of both Silver Cross Hospital and the University of Chicago. Work closely with other staff in Billing, Collections, Customer Service, and Financial Counseling at both organizations to reduce redundancy in work and communications. Evaluate need for payment plans, financial assistance, and potential uncollectible accounts receivable. Maintain patient demographic information. Maintain knowledge of resources available to assist with various types of telephone inquiries (e.g. charge problems, patient billing complaints, diagnosis changes). Assist in developing Oncology department policies and procedures relative to Financial Counseling.  Assist training new employees.

Required Education and/or Experience: High School Diploma or GED, Minimum of two years of registration, scheduling, patient accounts, cash collections, insurance benefit verification, or customer service experience, Excellent guest relation skills including verbal and written skills, Expert-level knowledge of third party payer requirements and online benefit verification.Expert-level knowledge of health insurances, and basic medical terminology, Advance User Experience with Microsoft Office

Preferred Education and/or Experience: Experience as a front-line user with Cerner Millennium Scheduling and Registration modules, Associate Degree in business, healthcare or related field, HFMA Credentialed Revenue Cycle Representative

Work Shift Details:

Days, Monday-Friday
No holidays or weekends

Department:

CANCER CENTER NL

Benefits for You

At Silver Cross Hospital, we care about your health and well-being and that is why we work hard to provide quality and affordable benefit options for you and your eligible family members.   

Silver Cross Hospital and Silver Cross Medical Groups offer a comprehensive benefit package available for Full-time and Part-time employees which includes:

·       Medical, Dental and Vision plans

·       Life Insurance

·       Flexible Spending Account

·       Other voluntary benefit plans

·       PTO and Sick time

·       401(k) plan with a match

·       Wellness program

·       Tuition Reimbursement

Registry employees who meet eligibility may participate in our 401(k) Savings plan with a potential match.  However, registry employees are ineligible for Health and Welfare benefits.

The expected pay for this position is listed below:

$19.45 - $24.32

The final pay rate offered may be more than the posted range based on several factors including but not limited to: licensure, certifications, work experience, education, knowledge, demonstrated abilities, internal equity, market data, and more.