Associate Client Care

Job Description

What will you do?

• Providing immediate customer support to OneDirect clients, 6 days a week, over email.
• Liaising with the business teams to understand product usage by clients and how best they can further optimize client experiences.
• Learn the product extensively and validate all issues being reported by clients.
• Manage email campaigns sent to clients on a weekly basis.
• Understand the technical implementation of the product and the root cause of all issues and requests raised by the business teams and clients.
• Work closely with the One Direct tech team for resolution of client issues.
• Give Demos and walkthroughs to outstation clients online.

What we need?

• Good technical understanding or willingness to learn setup of a SaaS product
• Decent Microsoft Office skills
• Excellent communication skills. Proficiency in written and spoken English
• Willingness to learn new concepts, products, technology, etc.,
• Ability to intelligently understand issues and propose long-term solutions
• Eye for detail and capability to comprehend different parts of the puzzle fitting together as an overall working of a product
• Self-motivated, hard-working and willing to do whatever it takes to get the assigned jobs done
• Good understanding of social media
• Genuine interest in learning the latest movements in technology

Qualifications

Additional Information

Who are you?

• You are very curious
• You love solving problems
• You understand technology
• You have a sharp eye for detail
• You know that extraordinary outcomes need extraordinary effort
• You can work comfortably under ambiguity
• You are a Customer Champion

Why should you join?

• If you are addicted to learning, here you will get to work on multiple aspects of a SaaS product (so expect a steep learning curve).
• You will work with smart and passionate people.
• Build capabilities around handling internal and external stakeholders.
• Stepping role that evolves into a Customer Success Manager, DB analyst or QA Engineer.