Reolink

Provides global intelligent visual security solutions

Technical Support Representative

Customer SupportConfirmed live in the last 24 hours

Full-timeKuala Lumpur, Federal Territory of Kuala Lumpur, MalaysiaMYR4k - MYR6kIn-person

About the Job

Requirements

A bachelor's degree or higher in any major is required.
At least one year of on-site call-center support experience is required.
Fluent English listening, speaking, reading, and writing skills are required for English to be used as a working language.
A background in the security industry is preferred.
The role requires service orientation, teamwork, communication, and the ability to resolve issues quickly and drive results.

Responsibilities

Communicate with global customers in English by email, live chat, and phone to maintain and enhance the corporate brand image.
Handle first-level escalated technical issues, collaborate with research and development teams to resolve problems, and improve customer satisfaction.
Provide on-site technical support and assistance to the overseas call-center team, resolving complex product-related technical issues to enhance service quality.
Conduct product and business-related training for call-center agents to ensure proficiency in product usage and adherence to service standards.
Identify operational issues within the call center, optimize business processes, and improve service efficiency.

Reolink, a leader in intelligent visual technology for homes and businesses, was founded in 2009 by a group of engineers with a strong commitment to and passion for smarter security solutions.
Our products are now trusted by millions of users across more than 110 countries and regions worldwide. Building on this trust, we continue expanding our presence and bringing our innovations to more markets around the globe. Reolink remains committed to delivering advanced, reliable, and user‑centric solutions that empower people to protect what matters most.

Job Responsibilities:

Communicate with global customers in English via email, live chat, and phone to maintain and enhance the corporate brand image.
Handle first-level escalated technical issues, collaborate with R&D teams to drive problem resolution, and improve customer satisfaction.
Provide on-site technical support and agent assistance to the overseas call center team, resolving complex product-related technical issues to enhance service quality.
Conduct product and business-related training for call center agents to ensure their proficiency in product usage and strict adherence to service standards.
Effectively identify operational issues within the call center, optimize business processes, and improve service efficiency.

Qualifications:

Bachelor's degree or above, any major is acceptable; minimum 1 year of on-site call center support experience, with a background in the security industry preferred.
English proficiency: with fluent English listening, speaking, reading, and writing skills, enabling its use as a working language.
Excellent service orientation, teamwork, and communication skills, with the ability to resolve issues quickly and drive results.

Pay Range

RM4,000—RM6,000 MYR

Pay Range 4000 - 6000 MYR

About the Company

Reolink

Provides global intelligent visual security solutions

Reolink provides security camera systems and intelligent visual technology for homes, small and medium-sized businesses, and communities. Its products include HD cameras and surveillance solutions that connect via Wi‑Fi or cellular networks, with an app for remote monitoring, alerts, and settings. It differentiates itself with a broad product range for consumer and conservation deployments, including 4G solar-powered cameras used in wildlife projects. Its goal is to offer affordable, reliable security technology that protects people and property while supporting wildlife and community initiatives worldwide.

Company size: 11-50
Company stage: Not listed
Total funding: Not listed
Headquarters: Wan Chai District, Hong Kong
Founded: 2007

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