Flexport

Technology-driven global logistics and shipping

Trucking Vendor Performance Associate - Ocean Gateway

Logistics & TransportationConfirmed live in the last 24 hours

Full-timeGuadalajara, Jalisco, MexicoNo salary listedIn-person

About the Job

Requirements

A bachelor's degree or at least 2 years of experience in relevant freight forwarding, transportation, or supply chain roles.
In-depth knowledge of industry products and technology, including experience building products and partnering with product teams to deliver solutions.
Expert knowledge of ground transportation, with import and/or export experience from a sales, operational, or procurement perspective.
Experience building and maintaining strong vendor relationships and partnerships.
Analytical skills and a metric- and data-based approach to problem solving, with the ability to organize work using metrics.
A strong analytical background and knowledge of analytical tools such as Excel.
Strategic vision and ability to execute at ground level.
Experience with SQL, Looker, and Snowflake, including data manipulation and dashboard and report building.
Strong communication, interpersonal, and organizational skills.

Responsibilities

Develop and own vendor relationships, ensuring drayage partners are in place to support growth and deliver strong customer service.
Develop dashboards to measure trucking service-level agreements and work cross-functionally with business leads to help set and achieve key results.
Manage market- and vendor-level performance reporting, including inbound forecasting, milestone reporting, and timely pickup and delivery.
Provide product support to drayage carriers by onboarding, training, and continuously coaching dispatchers on Transmission.
Provide detailed trucker assignment feedback and recommendations to ensure drayage market allocations use top-performing carriers.
Oversee implementation of new full container load and less-than-container-load destination business through proper carrier selection, standard operating procedure development, and shipment monitoring.
Navigate service escalations with Gateway Operator peers to keep freight moving and deliver a positive client experience.
Develop ground performance strategy and planning within assigned markets, proactively managing terminals, shipping line carriers, rail providers, warehouses, and truckers to achieve more than 95% destination on-time performance and meet service-level agreements.
Coach vendors, serve as their primary escalation point, and act as a technical support liaison.
Collaborate with the Trucking Procurement team to adjust volume allocations and provide insights into trucking market needs to help prioritize onboarding efforts.
Maintain close ties with Gateway Execution peers and gather feedback from operators handling containers.

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

Trucking Vendor Performance Associate – Ocean Gateway

Description:

As the Trucking Vendor Performance Associate for Ocean Gateway, you will be responsible for the ground performance strategy and planning within your assigned markets. Your main objective is to achieve over 95% destination On-Time Performance (OTP) by proactively managing all operational elements, including terminals, Shipping Line (SSL) carriers, rail providers, warehouses, and truckers, to consistently meet our Service Level Agreements (SLAs).

A key part of this role involves driving exceptional vendor performance. You will coach vendors, serve as their primary escalation point, and act as a technical support liaison. Additionally, you will collaborate with the Trucking Procurement team to adjust volume allocations and provide insights into trucking market needs, which will help prioritize onboarding efforts. Working within Ocean Gateway, you will maintain close ties with your Gateway Execution peers, gathering crucial feedback directly from the operators who handle the containers.

You will

Develop and own vendor relationships, ensuring we have drayage partners in place that will support growth and deliver a best-in-class service for our customers.
Develop dashboards to measure trucking SLAs: Work cross functionally with business leads to help them set and achieve key results.
Manage performance reporting at a market and vendor level, including inbound forecasting, milestone reporting, timely pickup and delivery.
Provide Product Support to drayage carriers by onboarding, training and continuously coaching dispatchers on Transmission.
Trucker Assignment Inputs: Provide detailed feedback and recommendations to ensure drayage market allocations leverage top performing carriers.
Oversee successful implementation of new FCL/LCL destination business, by way of proper carrier selection, SOP development, and intimate shipment monitoring.
Navigate service escalations alongside Gateway Operator peers to keep freight moving and deliver a positive client experience.

You should have

BA/BS degree and/or 2+ years of experience in relevant freight forwarding, transportation or supply chain rolesExcellent communication, interpersonal, and organizational skills
In depth knowledge of product and technology within the industry, experience building product and partnering with product teams to deliver innovative and unique solutions
Industry expert for knowledge on ground transportation, experience with regards to imports and/or exports from a sales, operational and procurement perspective.
Experience building and maintaining strong relationships and partnerships with vendors.
Analytical skills and metric / data based approach to solving problems, drives organization by numbers/metrics.
Strong analytical background and knowledge of analytical tools (Excel, etc)
Strategic vision and ground floor execution
Experience with SQL, Looker, and Snowflake, including data manipulation and dashboard/report building.

#LI-onsite

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.

About the Company

Flexport

Technology-driven global logistics and shipping

Flexport is a logistics and supply chain provider that offers end-to-end shipping and related services. It handles ocean shipping, air freight, ground transportation, and customs brokerage, with both Full Container Load (FCL) and Less than Container Load (LCL) options, plus the OceanMatch service that optimizes container space. The company differentiates itself through a technology platform that gives clients real-time visibility and control over their shipments, enabling tracking and proactive management of global trade. It also provides trade advisory, trade finance and insurance, and supply chain services including carbon offset options. Flexport earns fees for logistics services based on shipment size, distance, and service complexity, and receives revenue from its financial services. Overall, the goal is to make global trade more predictable, transparent, and efficient by combining a digital platform with comprehensive logistics and financial services.

Company size: 1,001-5,000
Company stage: N/A
Total funding: $2.7B
Headquarters: San Francisco, CA
Founded: 2013

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