CLO Virtual Fashion

Digital garment prototyping and simulation software

User Success Manager

Customer ExperienceConfirmed live in the last 24 hours

Full-timeHo Chi Minh City, VietnamNo salary listed

About the Job

Requirements

At least 2 years of work experience in business development, operations, marketing, or user research in the technology industry.
An agile work ethic and comfort with trials and errors.
Critical thinking and creative strategizing.
Openness to working with colleagues from different places, time zones, backgrounds, and cultures.
Strong project planning and management skills.
Good communication skills in both Vietnamese and English.

Responsibilities

Serve the CLO individual and student user community through daily operational work, including managing inquiries, support, and the website.
Analyze user inquiries, support, and user activity on the clo3d.com website and CLO social media channels in depth.
Analyze service gaps and recommend effective measures to prevent mishandlings and claims.
Review and improve service processes across the entire service chain to create a positive customer experience and enhance CLO's branding.
Research Vietnam and Southeast Asia to expand individual and student users.
Work with other teams to execute project workstreams as part of the wider company business.
Lead customer experience improvements in user workflow, contents, and website operations in collaboration with Web Developers.
Plan and execute online and offline events, mainly targeting potential or existing CLO subscription users, in collaboration with the Marketing Team.
Communicate actively and work in tandem with the Global User Success chapter to align goals and strategies.

Desired Qualifications

Knowledge and experience in 2D/3D computer-aided design (CAD) and business-to-consumer software as a service (B2C SaaS).
Academic studies in Statistics, Business Administration, or Information Technology-related majors.
Proficiency in other Southeast Asian languages, such as Thai, Malay, Indonesian, Lao, Burmese, Cambodian, and Filipino.

CLO Virtual Fashion is the creator of CLO and Marvelous Designer, the top 3D garment design programs used in fashion, film, and game development.

With over two decades of research and development in accurate garment simulation, CLO Virtual Fashion's mission is to empower users at every step of the garment journey, from concept to design, manufacturing to marketing, and fitting to styling.

In addition to 3D garment design software, CLO Virtual Fashion's products include CLO-SET (a digital asset management and collaboration platform), CONNECT (a digital fashion hub and marketplace), and consumer-facing solutions such as e-commerce virtual fittings.

Founded in 2009, CLO's interconnected and ever-growing product ecosystem is built to power the future of everything related to garments.

Position Overview

We are looking for a visionary to join our team in Vietnam. We are not small anymore but a global team and the environment will be close to that of a start-up. We wear many hats, brainstorm many ideas, and are filled with a passion for all things Fashion & 3D.

Join the Global User Success team as a new User Success Manager for the Southeast Asia market!

The Global User Success chapter is responsible for CLO subscription business and operations targeting individual and student users. User Success Managers plan, implement, and control the efficient flow and develop services between CLO and all creators worldwide. The Team units are located in Korea, USA, China, India, Germany, Spain, France, and Brazil.

Responsibilities

Daily Operational work to serve CLO individual/ student user community managing inquiries, support, and the website.
In-depth analysis of user inquiries, support, and user activities on clo3d.com websiteand CLO’s social media channels.
Analyze service gaps and recommend effective measures to prevent mishandlings and claims.
Review and improve service processes across the entire service chain to create positive customer experience thereby enhancing the branding of CLO.
Research not only in Vietnam but also in Southeast Asia to expand individual and student users.
Work with other teams to execute project workstreams as part of the wider company business.
To lead customer experience improvements in user workflow, contents and website operations working with Web Developers.
Plan and execute online/offline events mainly targeting potential or/and existing CLO subscription users working with the Marketing Team.
Communicate actively and work in tandem with the Global User Success chapter to have aligned goals and strategies.

Requirements

2+ years of work experience in business development, operations, marketing, or user research in the tech industry.
Agile work ethic; comfortable with trials and errors.
Critical thinking and creative strategizing.
Open to working with colleagues from different places, time zones, backgrounds, and cultures.
Strong project planning and management skills.
Good communication skills in both Vietnamese and English

Plus if you have

Knowledge and experience in 2D/3D CAD, B2C SaaS business
Academic studies in Statistics, Business Administration, and Information Technology related majors
Proficiency in other Southeast Asia languages (e.g. Thai, Malay, Indonesian, Lao, Burmese, Cambodian, and Filipino, etc.)

About the Company

CLO Virtual Fashion

Digital garment prototyping and simulation software

CLO Virtual Fashion develops CLO, a 3D fashion design software that enables true-to-life garment visualizations and digital prototyping. It lets fashion designers and brands create virtual garments, simulate fabric behavior, and preview fits, all in a digital workflow. The software uses AI features like automated pattern generation and fabric simulation to streamline design and production, reducing the need for physical samples. It serves independent designers and global brands including Hugo Boss and Nike, offering scalable solutions for a wide range of clients. Headquartered in Seoul, it operates globally and aims to promote sustainable, cost-efficient garment development by moving more design steps online and shortening development cycles.

Company size: 201-500
Company stage: Late Stage VC
Total funding: $40.2M
Headquarters: Seoul, South Korea
Founded: 2009

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