Food Safety Officer

Is this your next challenge in Food Safety? 

We are looking for a passionate and detail-oriented Food Safety Officer to support food safety and hygiene management across our 7-Eleven Hong Kong store network. In this role, you will work closely with store operations, concession partners, and cross-functional teams to ensure compliance with food safety standards, mitigate operational risks, and drive continuous improvement in food safety performance. 

The challenge is to: 

• Support 7-Eleven Hong Kong store operations in implementing DFI's food safety policies, standards, and compliance requirements. 
• Monitor and mitigate food safety risks across Hot Shot, and concession counters, ensuring compliance with local regulatory requirements and company standards. 
• Conduct store audits and verify the effectiveness of corrective actions related to food safety and hygiene compliance.
• Provide food safety coaching, guidance, and training to store operations teams to strengthen food safety awareness and best practices. 
• Partner with store teams to drive continuous improvement in food hygiene and food safety performance. 
• Track and report food safety performance indicators for Hot Shot counters and identify emerging trends or risks. 
• Monitor the implementation of food safety procedures and operational controls across stores.
• Conduct site visits for new store openings, refits, and remodeling projects, ensuring food safety requirements are incorporated into store design and operations.
• Investigate food safety incidents, identify root causes, and recommend corrective and preventive actions. 
• Support customer complaint investigations related to food safety and product quality concerns.
• Collaborate with external stakeholders, including pest control providers, cleaning chemical suppliers, testing laboratories, and regulatory authorities when required. 
• Participate in food safety improvement initiatives and ad hoc projects assigned by the Head of Food Safety & Regulatory Affairs. 

Do you have experience in Food Safety Management? 

• Bachelor's degree in Food Science, Food Technology, Food Safety, or a related discipline. 
• Minimum 3 years of experience in food safety, food quality, technical services, or hygiene management within food retail, foodservice, FMCG, manufacturing, or related industries. 
• Good command of written and spoken English and Chinese. 
• Proficient in Microsoft Office applications, including Excel, PowerPoint, Word, and Outlook. 
• Solid understanding of food safety principles, food microbiology, hygiene practices, and risk management. 
• Good knowledge of food safety requirements including safe and hygienic production, storage, and selling for both packaged foods and ready-to-eat products. 
• Familiarity with Hong Kong food regulations and food safety compliance requirements. 
• Experience in retail or convenience stores, or supermarket operations would be an advantage. 
• Knowledge of internationally recognized food safety management systems such as HACCP, FSSC 22000 / BRC is preferred. 
• Experience handling and investigating customer complaints, product incidents, and food safety issues. 
• Strong analytical and problem-solving skills with the ability to identify trends and implement practical solutions. 
• Excellent communication and stakeholder management skills, with the ability to work effectively across multiple functions and operational levels. 
• Strong project coordination and execution capabilities.  

7-Eleven possesses the largest retail store network with over 1000 convenience stores in Hong Kong and Macau. Apart from providing quality fresh, fast food and convenient products, the chain provides a wide range of value-added services such as bill payments, mobile cards, ticketing, and pick-up services to meet customers' convenience needs. To cope with our rapid business development, we are inviting energetic and high-caliber individuals to join our team.