Windows Systems Engineer
Amelia
Windows Systems Engineer
Amelia
Enterprise AI platforms for digital agents
Work through client requests to innovate by creating automation
Leverage internal and client SMEs to gather details to enhance automation
Repair impacted automations to ensure higher levels of autonomic success
Help build global consistency by developing against internal software standards
Drive higher levels of autonomic resolution and diagnostics through continual refinement of automati
Identify recurring issues and drive automated resolution behind them
Develop automation using Scripting to automate repetitive tasks in the client environments
Identify and develop monitoring checks needed to ensure the stability of client infrastructure.
Investigate issues with Enterprise Communication and Collaboration technologies, such as
Document Standard Operating Procedures for troubleshooting
Troubleshoot Advanced issues related to Active Directory topology, and related features, in a complex, multi -site and/or multi-domain environment
Manage a server infrastructure with machines running Windows Server 2008, 2008 R2, 2012, and 2012 R2
Demonstrable knowledge of scripts in some administrative language
Great understanding of managed service provider operations and systems administration
Administer VMware vSphere infrastructure and Hosted Guest Machines from Windows based administration tools, such as the vSphere client and PowerCLI
Exchange, SharePoint, and Lync a plus
Manage a backup architecture using software such as NetBackup or Tivoli a plus
Able to think outside the box, creativity is a must
Driven and most important, a team player
Amelia provides enterprise AI with two main platforms: Amelia Conversational AI for building Digital Employees that handle customer and internal support tasks and connect to CRM/ERP, and Amelia AIOps for automating IT operations and unifying workflow tools. The products blend deterministic rule-based logic with generative AI and include a no-code/low-code Digital Employee Builder so non‑experts can create agents and deploy them quickly. It differentiates itself through enterprise governance, deep integration with existing systems, and a hybrid AI approach, serving large organizations across banking, telecom, healthcare, insurance, and retail. Amelia aims to automate complex customer service and IT workflows at scale, accelerating AI adoption in business processes; it was acquired by SoundHound AI in 2024.
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