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Coupang

Sells goods online with its own overnight delivery

Senior Process Innovation Specialist

Business OperationsConfirmed live in the last 24 hours
Full-timeTaipei City, TaiwanNo salary listed

About the Job

Requirements

  • A university degree or higher is required.
  • At least 3 years of related work experience in one or more of process improvement, process engineering, operational excellence, logistics operations, supply chain, manufacturing operations, or continuous improvement is required.
  • Strong data-analysis and problem-solving abilities are required.
  • Familiarity with Excel and Google Sheets is required.
  • Ability to analyze large datasets and translate findings into concrete action plans is required.
  • Good communication skills in Chinese and English are required.
  • Ability to travel domestically and visit operational sites is required.

Responsibilities

  • Analyze logistics operating processes to identify opportunities to improve efficiency and optimize costs.
  • Investigate operational pain points, logistics defects, and customer-related issues, and propose solutions.
  • Plan and execute process-optimization projects to improve operating efficiency and service quality.
  • Establish and track key performance indicators, monitoring operational performance through data.
  • Use data analysis to support improvement strategies and decision recommendations.
  • Build and optimize dashboards and related reporting tools.
  • Collaborate closely with teams in Taiwan and Korea to advance cross-functional projects.
  • Introduce and apply improvement methodologies such as Operational Excellence, Lean, or Six Sigma.
  • Visit logistics locations and operating sites regularly to understand actual workflows and drive improvements.
  • Support the design, testing, implementation, and outcome tracking of new processes.

Desired Qualifications

  • Experience in logistics, especially last-mile delivery; e-commerce platforms; retail; fulfillment centers; or supply chain management is preferred.
  • Lean Six Sigma certification or related practical experience is preferred.
  • Familiarity with dashboard development and key performance indicator management is preferred.
  • Experience using SQL is preferred.
  • Experience leading cross-functional improvement projects is preferred.
  • Experience working in a fast-growing company or high-intensity operating environment is preferred.

About the Company

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Coupang

Sells goods online with its own overnight delivery

Coupang runs one of South Korea's largest online stores, selling groceries, electronics, household goods and fashion to consumers and small businesses. Rather than relying on outside carriers, it delivers most orders through its own warehouses and drivers, and its Rocket Delivery service brings millions of items to doorsteps overnight or the same day. Shoppers order through the Coupang app or website, and the company earns money from its own retail sales, commissions and fulfillment fees from outside sellers, and a paid membership. Coupang was founded in Seoul in 2010 and is headquartered in Seattle, with most of its operations and staff in South Korea.

Company size
10,001+
Company stage
IPO
Headquarters
Seattle, WA
Founded
2010

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