Field Services Engineer

Overview

At Spacelabs Healthcare, our mission is to drive continuous innovation in healthcare technology to improve both clinical and economic outcomes. Our scalable solutions deliver critical patient data across local and remote systems, enabling better-informed decisions, improved efficiency, and safer care environments.

Why Spacelabs? Because lives depend on what we build.

Field Services Engineer - The ability to work in the field with minimum supervision, providing both service and user support.  Requires a keen, focused mind to diagnose customer problems.  Good communication skills with both customers and colleagues.  A good degree of commercial awareness is required. Sound judgement is required in the analysis of technical, operational and logistic problems.

Responsibilities

• Answer all customer service calls from the territory (but not limited to) in accordance with company policies. Arranging both demand and scheduled service visits ensuring we fulfil any contractual obligations.
• Implement service repairs on all SLHC products and provide intervention reports to both customers and sales and service administration. Fault diagnosis and repair analysis systems to sub-assembly level along with maintenance upgrade and test.
• Schedule and execute Preventive Maintenance activities.
• Manage the Service operations in the territory and ensure all the Company’s customer service objectives are met. Ensure all relevant documentation is carried out.
• Report customer service/technical problems in accordance with the Quality Policy of the Company.
• Provide regular activity reports.
• Promote service contracts sales, billable repairs. Promote whenever applicable the products and services of Spacelabs Healthcare.
• Install all updates/upgrades as par Company requests. Install new equipment and train customers on its function.
• Provide support during clinical trials or presentations whenever necessary.
• Control and maintain inventory control. Ensure field kits are stocked and functional.
• Delivering Technical Training Courses to end-customers.
• Be at the Company disposal for any missions that require contribution.
• Provide support to other employees of the Company.
• International and domestic travel may be required
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

Qualifications

ESSENTIAL REQUIREMENTS: 

• BAC + 2 (Bachelor + 2 years relevant experience)
• Electronic engineer. A Degree in Computer Science, Electronics, or Biomedical Technology desirable
• English fluency (written and spoken) mandatory
• Valid Category B driving licence required
• Patient Monitoring and Diagnostic Cardiology products knowledge (stand-alone and networked solutions)
• Experience with biomedical technology in a hospital or healthcare environment is desirable
• Large territory coverage experience

OTHER DESIRABLE WORK REQUIREMENTS: 

• Autonomy / Well organized
• Team spirit
• Implement service quotes/contracts
• Medical environment knowledge
• Located in Rhône-Alpes/South-East of France
• Strong IT skills
• Knowledge of personal computer, application software, databases and other applicable PC software is required
• IT network infrastructure knowledge
• Possess a high level of expertise to determine the most effective path to a solution.
• Advanced level of personal communication; written, oral and presentation skills.

Pay Range €44,000 to €48,000 Annually

Compensation

The above range represents base pay only. Final compensation will be determined based on factors such as job level, geographic location, start date, professional experience, job-related knowledge and skills, and educational background, alongside prevailing market, and business considerations.

Total Rewards

Base salary forms one component of a broader total rewards package. Depending on local eligibility and company policy, employees may also benefit from health insurance options, access to pension or retirement savings plans, life assurance, accidental death, and dismemberment (AD&D) cover (where applicable).  Employees are entitled to paid time off, including annual leave, public holidays, bereavement leave, and time off for civic duties. 

NOTICE TO THIRD PARTY AGENCIES

OSI Systems, Inc. and its subsidiaries (collectively “OSI”) does not accept unsolicited resumes from recruiters or employment agencies. If any person or entity, including a recruiter or agency, submits any information, including any resume or information regarding any potential candidate, without a signed agreement in place with OSI, OSI explicitly reserves the right to use such information, and pursue and/or hire such candidates, without any financial obligation to the person, recruiter or agency. Any unsolicited information or resumes, including those submitted directly to hiring managers, are considered and deemed to be the property of OSI.

OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.