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Transcom

Outsourced AI-driven CX solutions provider

White Goods Advisor - Spanish Language

Customer SupportConfirmed live in the last 24 hours
Full-timeBelgrade, SerbiaRemote

About the Job

Requirements

  • Excellent Spanish-language proficiency at C1/C2 level.
  • Ability to use a computer effectively.

Responsibilities

  • Communicate with customers by email and phone in Spanish and respond to their inquiries.
  • Resolve minor appliance faults and assist customers with questions.
  • Inform customers about the status of their warranties.
  • Arrange service interventions for more complex appliance repairs.
  • Sell extended warranties.
  • Assist with the complaints process.
  • Monitor new technology trends and market changes.

Desired Qualifications

  • Strong communication skills and motivation to help others.
  • Ability to work in a team and a dynamic environment.
  • Motivation, responsibility, and desire to advance in the industry.

About the Company

Transcom

Outsourced AI-driven CX solutions provider

Transcom provides outsourced customer experience services worldwide, serving more than 200 fast-growing e-commerce, technology, and internet brands. Its offerings combine AI-driven tools with managed support to handle customer inquiries, automate interactions, and improve satisfaction across regions in EMEA, APAC, and the Americas. Unlike many competitors, Transcom emphasizes scale, global reach, and sustainability, aligning with frameworks like the UN Global Compact and the UN Sustainable Development Goals while working with market disruptors under long-term contracts. The company’s goal is to help clients boost customer loyalty and operating efficiency, driving business growth and positive social impact for ambitious brands.

Company size
10,001+
Company stage
IPO
Headquarters
Stockholms kommun, Sweden
Founded
1995

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