Solutions Engineer

Salary Range: 66400 to 99600 (Currency: USD) (Pay period: per-year-salary)

Responsibilities

Maintain an expert status on all Restaurant365 features and partnering platforms

Partner with Account Executives throughout the sales process, building trusted working relationships and helping them advance customer conversations

Build rapport with prospective customers by listening closely, asking thoughtful questions, and understanding the realities of restaurant operations, ideally drawing from their own personal backgrounds

Understanding clients’ requirements, identifying gaps (if any) between clients’ requirements, and defining solutions to bridge the gap

Create and deliver powerful presentations that clearly communicate the uniqueness of the value proposition

Setting up and maintaining demonstration platforms for existing and new features

Acting as a technical resource for sales team with specific questions regarding the R365 product and partnering solutions

Training the sales team on product knowledge and new features

RFP assistance for sales team

Consult marketing from an R365 product and partnering product knowledge standpoint

Perform webinars and in-person presentations for marketing and sales purposes

QA of newly released features delivering feedback to the product team

Find opportunities to automate and improve how work gets done across your role with approved AI and other tools, choosing the right tool for each task, refining your prompts, and reviewing outputs for quality and time saved. 

Other duties as assigned

Qualifications

Hands-on experience using restaurant management software in a restaurant, hospitality, or restaurant-technology environment 

Expert in restaurant finance and/or operations, preferably both

Ability to speak credibly about how software supports day-to-day restaurant operations and/or finance

Strong interpersonal skills and a demonstrated ability to establish rapport and build trusting relationships quickly with customers and teammates

Excellent written and verbal communication, organization, and presentation skills

A solutions-oriented mindset, sound judgment, and a desire to learn, grow, and improve

Experience in a SaaS environment is a plus 

Willingness to travel 25% of the time

Curiosity and eagerness to use AI in your daily work, backed by hands-on experience, a good sense of what generative AI can and can't do, and the judgment to verify its outputs. 

R365 Team Member Benefits & Compensation

This position has a salary range of $66,400  - $99,600.

The above range represents the expected salary range for this position. The actual salary may vary based upon several factors, including, but not limited to, relevant skills/experience, time in the role, business line, and geographic location. Restaurant365 focuses on equitable pay for our team and aims for transparency with our pay practices.

Comprehensive medical benefits, 100% paid for employee

401k + matching

Equity Option Grant

Unlimited PTO + Company holidays

Wellness initiatives

This role is hybrid, balancing flexibility with the value of in-person collaboration. To support connection, partnership, and team effectiveness, employees are expected to work onsite each Tuesday and Wednesday.