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DoorDash

Runs apps for local food and grocery delivery

Senior Operations Specialist - Commercial Operations

Account ExecutiveConfirmed live in the last 24 hours
Full-time$28.40 - $41.80

About the Job

Requirements

  • Requires 1–2 or more years of function-specific experience in sales, account management, merchant success, or operations.
  • Requires a bachelor's degree or equivalent experience.
  • Requires strong communication skills and experience managing relationships across multiple stakeholders.
  • Requires the ability to travel to merchants to train staff and perform on-site audits to assess product performance and gather feedback.
  • Requires comfort working in a fast-paced, ambiguous environment with a bias toward execution.

Responsibilities

  • Pitch and onboard new merchants to drive autonomous delivery growth and adoption through direct outreach and coordination with account managers and sales teams.
  • Own end-to-end merchant onboarding and training to ensure a smooth launch experience.
  • Conduct regular success check-ins and follow-ups with merchants to collect feedback and learnings that inform product development.
  • Maintain and manage merchant enablement in internal databases, ensuring data accuracy and completeness.
  • Support new pilot launches with enterprise partners by providing on-site assistance and closely tracking store performance to identify and resolve issues.

About the Company

DoorDash

Runs apps for local food and grocery delivery

DoorDash runs apps that let people order restaurant meals, groceries, and other goods from local businesses, which independent couriers called Dashers bring to their doors. In 2019 it overtook Grubhub to become the largest food delivery service in the United States, and it later expanded abroad by buying Finland's Wolt and Britain's Deliveroo. Merchants pay DoorDash a fee on each order and can buy ads in its apps, while customers pay delivery and service fees or join DashPass, a subscription that cuts those fees. Businesses can also hire Dashers through its Drive service to carry orders placed on their own websites. Four Stanford students founded DoorDash in 2013, and it is based in San Francisco, California.

Company size
10,001+
Company stage
IPO
Headquarters
San Francisco, CA
Founded
2013

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