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The Wendy's Company

Global quick-service restaurant chain.

District Manager

Retail Store ManagementUpdated on Nov 5
Full-timeDublin, OH, USA$83k - $141k /yrIn-person

About the Job

Responsibilities

  • Manage daily district operations to achieve sales, profits, customer satisfaction, and human resource management objectives while following company guidelines and ethical business practices.
  • Create a food safety culture, ensure food safety procedures follow company policies and health and sanitation regulations, take corrective action as appropriate, and comply with Food Safety Audit program requirements.
  • Ensure proper staffing and scheduling to grow sales, drive digital ordering adoption in every restaurant, execute employee engagement, maximize sales goals against the Annual Operating Plan and prior year, monitor and execute national and local marketing programs, develop local store marketing plans, and manage assigned store requirements for new product rollouts and procedures.
  • Conduct monthly business reviews to improve performance and set goals; use the Labor/Food Cost Toolkit to troubleshoot and improve outlier performance; control spending in controllable cost accounts against the Annual Operating Plan; review assigned store budgets; monitor food and labor costs; and use profit and loss statements to track results and implement corrective action.
  • Create a culture focused on serving high-quality food; plan and conduct store visits using the restaurant visit agenda with all levels of store management; continually improve quality across all day parts; and monitor food product quality opportunities from customer surveys.
  • Ensure proper staffing levels, diversity in the management workforce including Shift Supervisors, monitor crew and management labor availability, maintain recruiting plans, and develop staffing plans to maintain management stability.
  • Ensure timely performance feedback, performance management, and performance reviews; ensure restaurant participation in the VOW survey and improvement planning; execute plans addressing turnover; strengthen employee recognition; deliver a strong employment brand and seamless hiring and onboarding; deepen a sense of pride and belonging through diversity, equity, and inclusion; and maintain a high-quality training restaurant for management training.
  • Develop General Managers to maximize their contributions and future promotability; provide store management training and development using established systems and practices; achieve certified training-store goals; use the General Manager Learning Inventory to enhance Assistant General Manager and General Manager selection and development and maintain a strong talent bench; and ensure General Managers, Assistant General Managers, and Shift Managers have active individual development plans.
  • Protect the Wendy’s brand and assets through district compliance with company policies and procedures; evaluate store performance at specified intervals using the company inspection form; and coach and retrain managers as required.
  • Use a disciplined District Manager pattern of management, leveraging Monthly Business Reviews, Restaurant Visit Agendas, and WDRV to identify operational opportunities and make continuous improvements; monitor customer feedback to identify opportunities in key drivers, overall satisfaction, and customer defection; and identify speed-of-service opportunities and coach teams to improve.

About the Company

The Wendy's Company

Global quick-service restaurant chain.

Wendy's operates as a global fast-food restaurant chain that serves made-to-order items, including its signature square, fresh-beef hamburgers and a range of sides and desserts. Food is prepared after an order is placed using fresh ingredients, with a mix of company-owned and franchised locations totaling over 6,700 restaurants worldwide. The brand sets itself apart through its emphasis on quality ingredients and the core promise “Quality is our Recipe,” along with social initiatives like supporting the Dave Thomas Foundation for Adoption. Its goal is to become the world’s most thriving and beloved restaurant brand by delivering reliably good food, a consistent guest experience, and positive community impact.

Company size
10,001+
Company stage
IPO
Headquarters
Dublin, CA
Founded
1969

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