Homeowner Advocate Intern - Regulatory Resolution

Who We Are

At Newrez, we bring big thinkers and caring doers together to make home happen. We’re a team built on heart and hustle, united by a commitment to show up for our customers, our communities, and each other. We believe that when our people thrive, homeowners thrive -and that’s why we invest in your growth, wellbeing, and ability to make an impact.

Every day, we work to exceed the expectations of our residential mortgage borrowers and business partners through superior service, simple processes, and clear communication. We do this by empowering our employees, encouraging innovative solutions and recognizing great performance.

Primary Function:

FAST TRACK, Future Achievers Shaping Tomorrow Through Real-world Applied Career Knowledge, our summer internship program is 10 weeks long. The program provides rising seniors the opportunity for professional development by building relationships, gaining corporate experience, learning about our industry, and preparing students with the experience needed to have a rewarding career at our organization. The ideal candidate can see the big picture in any situation, has an entrepreneurial and process improvement mindset and can handle any situation with composure and empathy. We’re looking for assertive, well-spoken, and compassionate students who are dependable, service-minded, and results-oriented.

The Homeowner Advocate - Regulatory Resolution Intern will fully immerse in the day-to-day activities of our Homeowner Advocacy team who serves as the voice of the homeowner within the organization by analyzing complaints, identifying trends, and partnering with business teams to improves processes, policies and overall customer experience.

Primary Responsibilities

• Review, categorize, and log regulatory complaints received through various agency portals.

• Analyze complaint data to identify trends, recurring customer concerns, and emerging risks.

• Assist with research and reporting related to customer complaints and regulatory inquiries.

• Assist with research and reporting related to customer complaints and regulatory inquiries.

• document business processes and recommend opportunities to improve efficiency and accuracy.

• Research and propose best practices, innovative approaches, notable programs of industry peers, etc.

• Performs assigned duties, under direction of experienced personnel, to gain knowledge and experience

• Performs business analyses and provides recommendations to leadership for business and process changes

• Receives training and performs duties in several functions in order to become familiar with line and staff functions, management viewpoints, company policies, and best practices

• Observes experienced team members to acquire knowledge of methods, procedures, and standards required for performance of departmental duties

• Will be required to attend company sponsored training classes, activities, and events

• Build relationships with employees and colleagues

Education and Experience Requirements

• Currently pursuing a four-year college degree with a scheduled graduation date between Fall 2027 and Spring of 2028.

Knowledge, Skill and Ability Requirements

• Highly developed organizational and project/time-management skills with an ability to manage multiple priorities and meet multiple deadlines

• Excel in a team-oriented, collaborative environment while contributing to the creation, design, and implementation of value-add business strategies that affect current operating practices and company policy.

• Be able to clearly articulate and present ideas and findings to a varied audience, including the operations staff and senior leadership.

• Excellent written and verbal communication skills

• Proficiency in quantitative analysis

• Ability to adapt

• Willingness to learn

• An entrepreneurial business mindset

• Strong business communication skills with an ability to work well in a collaborative environment

• Strong attention to detail and an ability to multi-task and work well individually

• Strong skills in Excel and/or Tableau (charts, graphs, pivot tables, formulas, etc.)

Applicants must be legally authorized to work in the United States. Newrez does not consider visa sponsorship for early career program opportunities. Applicants who require sponsorship now or in the future are not eligible for this position, this includes applicants with a temporary work authorization such as F-1 students on OPT or STEM OPT.

Additional Information:

While this description is intended to be an accurate reflection of the position’s requirements, it in no way implies/states that these are the only job responsibilities. Management reserves the right to modify, add or remove duties and request other duties, as necessary.

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Microsoft Authenticator. Employment will be contingent on this requirement.

Equal Employment Opportunity 

We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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