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Mercari

Peer-to-peer mobile marketplace for secondhand goods

Senior Product Manager - Credit

Product ManagementConfirmed live in the last 24 hours
Full-timeMinato City, Tokyo, JapanNo salary listed

About the Job

Requirements

  • Experience providing or improving financial services, with three or more years in this area.
  • Experience structuring abstract business and customer problems and translating them into product strategy, key performance indicators, and execution plans.
  • Experience making product decisions based on business outcomes, profitability, and customer experience, beyond feature releases.
  • Basic knowledge of software development, including agile methods, and experience collaborating with engineering teams.
  • Understanding of statistical analysis and large-scale data analysis, with experience driving issue identification through improvement actions.
  • Knowledge of backend systems and ability to define service and operational specifications in discussion with engineers.
  • Proficient Japanese language ability at CEFR C1 level.

Responsibilities

  • Define the vision and strategic roadmap for the Credit domain; use quantitative and qualitative data and market and competitor trends to prioritize initiatives and align with executives and related departments.
  • Combine customer, market, competitor, quantitative, and qualitative inputs to define problems and value opportunities; use generative AI to accelerate research, hypothesis testing, and prototyping; develop product concepts and maintain a testable, prioritized product backlog.
  • Lead product development by defining testable requirements and priorities and collaborating with engineers and related departments while balancing customer experience, business outcomes, and reliability.
  • Design go-to-market plans with marketing and communications, coordinate with marketing, customer relationship management, customer service, and related teams, and monitor post-launch growth and long-term impact to determine next actions.
  • Coordinate requirements and priorities with external business partners and internal customer service, legal, and compliance teams; report to executives and build alignment.

Desired Qualifications

  • Experience using AI tools for research, hypothesis testing, and prototyping to integrate data and customer understanding and improve the quality and speed of decisions.
  • Experience owning business outcomes such as key performance indicators and leading the full discovery, development, and learning cycle.
  • Experience planning go-to-market activities, coordinating related departments, and driving post-release learning so products reach customers, are used, and generate learning.
  • Practical familiarity with at least one of backend engineering, frontend engineering, design, or data, applicable to prototyping or collaboration with engineers.
  • Experience with both 0-to-1 product launches and 1-to-N improvements.
  • Experience coordinating stakeholders and building alignment with legal, business operations, executives, or external partners.
  • Understanding of A/B testing and experience making decisions based on test results.
  • Experience leading product planning, operations, or key goal/key performance indicator improvements for credit services such as credit assessment or receivables management.
  • Experience building or operating business processes or systems supporting financial services, such as receivables management.
  • Experience integrating new technologies such as large language models into products to create customer value or business outcomes.
  • Experience working in an English-language environment or developing products with multinational teams.
  • Basic English language ability at CEFR A2 level or higher.

About the Company

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Mercari

Peer-to-peer mobile marketplace for secondhand goods

Mercari operates a mobile peer-to-peer marketplace for buying and selling secondhand goods. Users list items by taking photos in the app, and buyers complete purchases there, with payments held in escrow until receipt is confirmed. Revenue comes from seller fees (10% in Japan; 10% plus 3.6% buyer protection in the US), plus Merpay payments and promoted listings, plus shipping partnerships for integrated delivery. The platform differentiates itself through a simple mobile experience, escrow and buyer protection, shipping integration, and a broader marketplace including Mercari Shops for sellers, with a goal of extending product life and supporting a circular economy.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Tokyo, Japan
Founded
2013

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