Field Service Manager

Job Description

Overview:

An exciting opportunity has arisen to join the service side of the Henry Schein Equipment business. This role is pivotal to the ambitious growth of the service Department.

 As part of Service Management team you will play a key part in day to day management and the strategic evolution of the service business.

Working alongside the Field Service Manager for the North Region you will oversee the scheduling and training quality and productivity of field service technicians and internal teams.

This is a fast-paced part of the business where quick thinking and creative problem resolution are essential skills for success.

Job Responsibilities:

The role holder will be expected to be responsible for the following:

Field Service Team:

• Technical inspections
• Final and in-progress job inspection and management
• Quality and productivity assessments
• Spot checks

Product & Complaint Liability Management:

• Implements policy and procedures for all product liability issues.
• Reports on all product liability issues.
• Complaint oversight of quality issues pertaining to field activities

Supplier Management:

• Represents the company in Field Service and Technical matters.
• Coordinates the activity of other group technical members in appropriate matters.

Customer Service Accountability:

• To install and maintain high standards of installation and service towards the objective of complete customer satisfaction.
• undefinedNew Product Development Accountability:To be responsible for ensuring operational readiness for the Field service team in terms of training, knowledge and awareness and recommend improvements where necessary.Support of Another Departments Accountability:Provide Technical support and assistance to group service and operations departments as required.Form strong relationships with Field Manager for the North for a consistent management approach across the Field service teamundefinedAdministrative Accountability:Provide coaching and training to TSMs, end users, and group departments as requiredMaintaining high levels of customer service.Maintain oversight and technical contribution to all high revenue and bespoke installationsEnsure that Health & Safety is managed, controlled so that the company, and employees are fully up to date, trained and compliant with legislation.Ensure workshop, tools, equipment and other department assets are controlled and used effectively to complete customer repairs within time expectations.

Job Skills & Experience Required:

To succeed in this role, you’ll need the following:

• Proven Business experience in a service management function and including financial and personnel management
• Technical background with the ability to understand electrical/electronic/mechanical equipment.
• Essential within the dental industry
• Experience of installing and repairing dental equipment (minimum 3-5 years)
• Management training / project management training.
• Understand plans, specifications, submittals and other documents received from the customer
• How to work with field engineering, technical support and project managers to develop solutions, proposals, submittals and quotes for industry related projects

• Person Specification:

We believe the type of person best suited to this role will be:

• Self-motivated, having the proven capacity to fully complete tasks to conclusion
• Excellent communication skills
• Strong skills to lead, motivate, support and develop individuals
• Excellent planning, project and time management skillsResults driven both individually and within team

Our benefits include:

• A competitive salary
• 25 days holiday a year, with ability to buy up to 5 days holiday each year
• Life Insurance
• Cycle to Work scheme
• Company Car
• Subsidised gym membership
• Access to Health & Wellbeing Apps
• Employee discounts
• A hybrid, flexible working culture

About Henry Schein:

At Henry Schein, our mission is to provide innovative, integrated health care products and services; and to be trusted advisors and consultants to our customers - enabling them to deliver the best quality patient care and enhance their practice management efficiency and profitability.

We know that our Team Schein Members (TSMs) are integral to bringing our mission to life and our success has been built on the commitment of Team Schein, a highly motivated and diverse group of professionals who are dedicated to meeting the needs of our customers. Every TSM shares a singular focus, fostering an environment that allows each of us to achieve our goals.

Henry Schein offers a diverse range of career opportunities, and we firmly believe that by fostering an environment built on ethics, open communications, mutual benefits, creativity, and recognition of the contributions of all TSMs—at all levels—we can help ensure that our best years are yet to come. As such, we are proud to be an equal opportunities employer and our integrated approach to diversity and inclusion ensures success by cultivating our Culture, recruiting, and retaining diverse Talent, supporting our Marketplace, and continuing our commitment to Society.

As a business we are committed to fulfilling our responsibilities as a Corporate Citizen, and we’ve been recognised for nine consecutive years by Ethisphere as one of the Worlds Most Ethical Companies.

Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.