Order Taker - In-Suite Dining

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will greet guests with a smile and ensure they feel valued from the moment they walk in. As an Order Taker (In-Suite Dining), you’re not just making guests feel at home – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.

In addition, this role requires the following minimum qualifications:

• Diploma or Certificate in Hospitality, Hotel Management, or a related field is preferred.
• Previous experience in In-Room Dining, Food & Beverage, or luxury hotel operations is an advantage.
• Excellent spoken and written English; additional languages are a plus.
• Strong telephone etiquette and interpersonal communication skills.
• Good computer literacy and familiarity with POS systems.
• Ability to multitask and remain calm under pressure.
• Strong attention to detail and commitment to guest satisfaction.
• Willingness to work rotating shifts, weekends, and public holidays.

Here’s what you’ll do during a typical day:

• Answer all in-room dining calls promptly, professionally, and courteously.
• Take accurate food and beverage orders and enter them into the POS system.
• Recommend menu items and promote daily specials to enhance the guest experience.
• Confirm order details, including special dietary requirements and delivery times.
• Coordinate closely with the kitchen and service team to ensure timely and accurate order preparation.
• Follow up with guests to ensure satisfaction after delivery.
• Handle guest requests, complaints, and service recovery professionally.
• Maintain knowledge of all menus, promotions, and hotel services.
• Ensure all billing is accurate and completed according to hotel procedures.
• Comply with Hilton and Waldorf Astoria brand standards, food safety, and hygiene requirements.