Highmark Residential
Multifamily property management
Assistant Property Manager
Travel and overnight stays may be required; assignment to other Highmark communities may be needed.
About the job
- A high school diploma or equivalent.
- High-school-level mathematical skills to calculate prorations and bank deposits.
- Excellent verbal and written communication skills.
- Proficiency in Microsoft Office, including Word and Excel, Outlook, and the internet.
- Strong proficiency in property management software, preferably Yardi.
- Leadership and team-building skills.
- A valid driver's license.
- Reliable transportation to attend meetings and purchase or pick up supplies.
- Availability for overtime, weekend, holiday, and evening work.
- A communication method for being contacted at home and responding in emergencies.
- Collect and secure rental payments.
- Scan daily bank deposits and verify their accuracy.
- Assist the Community Director with daily rate approvals in Yieldstar.
- Input daily activity transactions in Yardi and clear outstanding validations.
- Prepare accounting records and reports, including deposit accounting and monthly closeout.
- Verify move-outs for integration with the rental collection company.
- Deliver late-rent letters and notices to vacate, and contact residents with unpaid or owed rent daily.
- Manage bad-debt collection until no longer applicable.
- Assist with the eviction process and follow orderly and timely policies for local municipalities.
- Enter activity in Yardi for daily, weekly, and monthly checklists, including Skip Watch information when applicable.
- Assist the Community Director with ApartmentRatings responses.
- Assist the team in achieving positive SatisFact scores.
- Assist with leasing duties, including showing apartments and preparing leases through electronic signature when applicable.
- Maintain organized community office files.
- Apply laws, rules, and regulations concerning apartment leasing and management, including Fair Housing, collections, evictions, towing, and pool enclosures.
- Prepare accurate and complete reports in a timely manner.
- Handle or assist with receiving, recording, preparing, and following up on work orders for resident service requests.
- Assist with vacant-apartment inspections and take action to prepare apartments for market-ready status.
- Promote resident retention by assisting with the renewal program.
- Perform periodic inspections of common areas, including balcony and patio inspections.
- Report observed maintenance problems.
- Assist with planning and preparing resident functions.
- Comply with company policies and procedures in the operations manual.
- Comply with company safety policies and use required safety equipment.
- Assume Community Director duties as directed.
- Provide courteous and helpful service to residents, prospective residents, and coworkers.
- Work at other Highmark communities as needed.
- Perform other duties assigned by the Community Director.
- Travel and stay overnight when required.
- Apartment management experience is preferred.
About the company
Highmark Residential is a multifamily residential property-management company. It manages apartment communities, handling leasing, resident service, maintenance, marketing, budgeting, and property performance. The company works for property owners and investment partners while serving residents through on-site teams. Community operations connect with regional management, construction support, revenue strategy, accounting, technology, and corporate services. Roles span property leadership, leasing, maintenance, resident service, marketing, finance, and administration. Its portfolio spans apartment communities across multiple U.S. markets.
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