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Coupang

Sells goods online with its own overnight delivery

Staff CX Researcher - Customer Experience

UX ResearchConfirmed live in the last 24 hours
Full-timeSeoul, South KoreaNo salary listedIn-person

About the Job

Requirements

  • At least 8 years of relevant experience in customer or user analysis, including CX/UX research, market research, consumer analysis, usability testing, strategy analysis, or related customer-analysis work.
  • At least 8 years of experience in UX planning, UX strategy, UX analysis, or related work.
  • Experience directly designing and conducting varied user research, including usability testing, surveys, and interviews.
  • Ability to investigate issues in depth and derive logical insights from multiple data sources.
  • Ability to plan research efficiently within limited time and resources.
  • Korean communication skills are required.

Responsibilities

  • Lead end-to-end research projects while communicating with business and product teams.
  • Analyze customer behavior to identify needs and patterns and inform business strategy and direction.
  • Identify and analyze issues in existing products and services and recommend improvements.
  • Analyze customer pain points and recommend UX priorities and solutions to product teams.
  • Recommend approaches for efficient resource management and research design.
  • Recommend methods to improve research quality and reliability.

Desired Qualifications

  • A degree or equivalent knowledge in cognitive psychology, human-computer interaction, or another UX-related field.
  • Experience working on e-commerce services.
  • Experience or substantial knowledge related to mobile service projects.
  • Experience at a professional research, survey, or design consulting firm.

About the Company

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Coupang

Sells goods online with its own overnight delivery

Coupang runs one of South Korea's largest online stores, selling groceries, electronics, household goods and fashion to consumers and small businesses. Rather than relying on outside carriers, it delivers most orders through its own warehouses and drivers, and its Rocket Delivery service brings millions of items to doorsteps overnight or the same day. Shoppers order through the Coupang app or website, and the company earns money from its own retail sales, commissions and fulfillment fees from outside sellers, and a paid membership. Coupang was founded in Seoul in 2010 and is headquartered in Seattle, with most of its operations and staff in South Korea.

Company size
10,001+
Company stage
IPO
Headquarters
Seattle, WA
Founded
2010

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