Milieu Supervisor

Description

Nexus Family Healing is actively hiring a Milieu Supervisor - 2nd Shift for the Southeast Regional Crisis Center (SERCC) in Rochester, MN! This is an exciting opportunity for an individual who is passionate about mission-driven work while aligning communities and regional partners to provide the right kind of care for individuals experiencing mental health crises across southeast Minnesota.

Nexus Family Healing is a national nonprofit network of mental health agencies with over 45 years of restoring hope for thousands of children and families through outpatient/community mental health services, foster care, adoption, and residential treatment.

At Nexus Family Healing, we embrace diversity, promote equity, and foster inclusion. As a national mental health organization, we serve a diverse group of youth and families, and we strive for our workforce to support and represent that diversity.

Pay, location, schedule:

• $50,000-55,000 salary per year
• On-site at 2121 Campus Dr SE, Rochester, MN
• Full time, 40 hours per week - 2nd shift is 3pm-11:30pm, includes some weekends

Nexus’ Comprehensive Benefits Include:

• Four weeks paid time off (PTO) in the first year of employment
• Multiple options for health insurance coverage
• No-cost life insurance
• Short/long-term disability insurance
• 401k match
• NEW - Talkspace Therapy Benefit for the whole family
• NEW - Hinge Health Benefit for the whole family
• NEW – Carrot Fertility Benefit
• Tuition assistance and training opportunities
• Advancement pathways and internal promotion
• And much more!

Position Summary: The Milieu Supervisor is responsible to provide trauma-informed milieu leadership and mentorship in the treatment guidance plans through effective communication, organization, and planning of the daily operations of the program and assigned unit.

Responsibilities:

• Staff Scheduling & Coverage:
  Create staff schedules to ensure proper coverage and safety. Step in to cover shifts when needed.
• Staff Oversight:
  Monitor staff performance, provide coaching and mentoring, and ensure they follow trauma-informed practices.
• Daily Operations:
  Help plan daily activities, transportation, family visits, and special events to support treatment goals.
• Documentation & Communication:
  Ensure all shift reports and client updates are completed accurately and shared with the right people.
• Client Support:
  Make sure new clients feel welcomed and their needs (clothing, food, appointments) are met promptly.
• Team Leadership:
  Assign primary staff to each youth, support staff development, and participate in hiring and training.
• Performance Management:
  Conduct evaluations, address performance issues, and work with HR and clinical leaders as needed.
• Safety & Compliance:
  Conduct safety checks, resolve issues quickly, and stay up to date on policies and required training.
• Confidentiality:
  Maintain strict privacy for all client and family information. Recognize and value cultural differences in all aspects of work and service delivery

Requirements

Required Education and Licensure:

• High School diploma or equivalent.
• Minimum of two (2) years of experience working in a related industry.
• Minimum of one (1) year supervisory experience required.
• Valid driver’s license required. Must meet state regulating agency and Home Office driving requirements
• Must have the ability to build strong relationships with diverse individuals or communities and understand their unique needs and challenges.
• Must be open to meeting the cultural needs of individuals or communities, considering factors such as language, traditions, and values.
• Must successfully pass a DHS background check.

Preferred Education and Experience:

• Associate or bachelor’s degree in social work, psychology, or a clinically related field preferred.
• Minimum of one (1) year of experience working with clients and families preferred.

At Nexus Family Healing, our voices and actions are focused on recognizing, affirming and respecting people of every race, ethnic background, socio-economic status, sexual orientation, gender expression and faith.

ICARE Values & Behavioral Competencies:

• Innovation: Leading the way and implementing creative, cutting-edge ideas and approaches.
• Compassion: Listening, honoring differences, and showing respect, kindness, empathy care, and concern.
• Agility: Exhibiting flexibility and adapting quickly.
• Responsiveness: Being quick, positive, and accurate.
• Excellence: Demonstrating quality results that surpass ordinary standards.

APPLY TODAY TO BE CONTACTED BY OUR RECRUITING TEAM! When you work at Nexus, you have the opportunity to change lives — including your own!