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Hunter Douglas

Custom window coverings & shutters maker

IT Service Desk Engineer

IT Service Desk & End User SupportConfirmed live in the last 24 hours
Full-timeRotterdam, NetherlandsNo salary listed

About the Job

Requirements

  • Fluency in Dutch and English is required.
  • Have 1–3 years of experience in an IT service desk or support role.
  • Have strong knowledge of Windows 10/11, Active Directory, and Microsoft 365.
  • Be familiar with IT service management tools; Jira Service Management is preferred.
  • Understand ITIL principles.
  • Have problem-solving and customer service skills.
  • Be able to prioritize tasks and perform under pressure.

Responsibilities

  • Provide first- and second-line support for hardware, software, and network issues.
  • Register, troubleshoot, and resolve tickets using Jira Service Management.
  • Ensure timely resolution in line with agreed service-level agreements.
  • Manage joiner, mover, and leaver processes.
  • Ensure compliance with security policies and SOX requirements.
  • Deploy, configure, and maintain laptops, desktops, and mobile devices.
  • Support patching, vulnerability management, and compliance activities.
  • Troubleshoot issues involving Microsoft 365, VoIP, Citrix, and enterprise applications.
  • Maintain and improve knowledge base articles.
  • Identify opportunities for automation and process optimization.
  • Escalate complex issues to specialist teams and ensure smooth resolution.
  • Collaborate with IT teams across EMEA.

Desired Qualifications

  • ITIL Foundation certification.
  • Experience with Citrix, VoIP systems, or endpoint management tools.
  • Experience with compliance frameworks such as ISO or SOX.

About the Company

Hunter Douglas

Custom window coverings & shutters maker

Hunter Douglas designs and manufactures custom window treatments sold through a network of dealers and design professionals worldwide. Its product lines span shades, blinds, shutters, and drapery, including PowerView motorization and Duette, Silhouette, and Pirouette shade systems for homes and businesses. What sets Hunter Douglas apart is its focus on smart-home integration, energy efficiency, and child-safety design across its window covering lines. The goal is to help customers control light, privacy, and comfort in every room.

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