Operations Reliability Engineer

Summary

Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just build products — they create the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. This is an exciting role where you’ll have the opportunity to work on bringing new Mac products to life with the level of reliability that delights our customers and defines what we do at Apple.

Minimum Qualifications

Display industry experiences in design, process or quality Bachelor's or Master's degree or equivalent experience in Mechanical Engineering, Electrical Engineering, Image Science, Photography, or Cinematography. Extensive experience in consumer product development, debugging, or reliability testing. Strong understanding of general product failure analysis flows, including electrical and mechanical failures. Bilingual proficiency in English and Vietnamese.

Preferred Qualifications

Demonstrated expertise in risk and technical assessment, with a solid understanding of quality control principles. Experience with functional verification and debugging of modular components (e.g., Battery, Main Logic Board (MLB), flex cables, cameras, and semiconductors). Proficiency in data analysis and interpretation, with hands-on experience using JMP, Tableau, or Python. Understanding of Manufacturing Execution System (MES) logic and prior experience utilizing MES platforms. Outstanding communication and presentation skills, with the ability to influence and present to diverse stakeholders.

Description

Operations Reliability Engineers are responsible for guiding development and operations teams toward generating reliable designs for Apple's new technology components, modules, and overall products. You will achieve this objective by blending deep engineering knowledge with advanced data analytics. This includes analyzing large-scale datasets, creating early warning systems, and building new data platforms to identify high-risk failure modes early in the design life cycle and find the best path toward mitigation before ramp. This is a key role in driving operations reliability testing (ORT) and failure analysis (FA) during new product development and mass production. Exceptional presentation and problem-solving skills are critical.

Responsibilities

Lead operations reliability testing and failure analysis throughout the development and sustaining stages. Drive and manage standard methodologies across datasets to improve ORT and failure analysis efficiency. Research and strategically implement system and module reliability testing to continuously improve system quality and simulate field product usage models during the mass production stage. Drive the alignment and transition of reliability testing from New Product Introduction (NPI) to Mass Production (MP). Partner with commodity managers and supplier quality engineers to ensure component quality and reliability. Make data-driven recommendations to improve product design, manufacturing processes, and testing protocols. Strategically identify and prioritize issues found in ORT, leading deep root-cause failure analysis and coordinating cross-functional teams to drive corrective actions. Succinctly communicate technical updates and risk assessments to the executive team.