Retail Supervisor

ROLE OVERVIEW:

The Retail Supervisor plays a critical role in the store and/or venue assisting the Leadership team with creating the ultimate game day and fan experience by leading the front-line part-time retail team (Retail Associate/ Retail Lead). The Retail Supervisor will drive results through coaching to carry out operational excellence expectations. The Retail Supervisor will work a full-time schedule including days, nights, weekends, and extended hours on game day and during events. 

General Duties and Responsibilities:

• Drive sales results by consistent execution of daily operations 
• Support back-of-house operations; maintain stockroom organization
• Demonstrated proficiency in Fanatics and Retail operation systems including but not limited to POS, OpSuite, My Playbook, Service Now, and OKTA 
• Make recommendations to the Leadership team when making decision including but not limited to; revenue targets, per cap, and UPT (unit per time) 
• Work with Retail Associates to ensure an exemplary fan experience 
• Communicate expectations for assignments and projects to the part-time retail team (Retail Associate/ Retail Lead)
• Provide training and assistance to all part-time retail team (Retail Associate/ Retail Lead) 
• Coach part-time retail team (Retail Associate/ Retail Lead) based on observed job performance and knowledge of operational excellence to ensure an exemplary fan experience
• Encourages and models Fanatics' Values
• Perform ‘Manager on Duty responsibilities’ 

Education, Experience, and Requirements:

• Minimum 18 years of age
• Minimum two years working in retail or sales preferred
• Ability to work independently and responsibly in a fast-paced environment
• Foreign language skills are a plus

Job Knowledge, Skills, and Abilities: 

• Possess a fun, outgoing, confident, professional demeanor 
• Prior leadership experience preferred
• Ability to work well with all levels of management, build partnerships, and coach teams
• Ability to anticipate and solve problems and act decisively 
• Ability to represent Fanatics/League/Team Values and standards
• Ability to balance, prioritize, and delegate multiple projects while remaining calm under pressure 
• Strong communication, literacy, and numeracy skills 

Physical Demands: 

• Regularly required to sit stand, reach, bend, and move about the facility as needed
• Must be able to lift and carry up to 30 lbs.
• Game Day scheduling may have exposure to various weather elements (rainy, windy, cold, high temperatures, etc.) if the assigned location is outside of the shop

At Fanatics, we operate with a BOLD mindset—We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.