FreedomPay

Integrated payments platform for merchants

Platform Operations Analyst

IT OperationsConfirmed live in the last 24 hours

Full-timePhiladelphia, PA, USANo salary listed

About the Job

Requirements

A bachelor's degree in Computer Science, Information Technology, Finance, or a related field is typically required.
Previous experience in a similar role within financial services technology, transaction processing, or a related area, preferably four or more years.
Technical experience in web-based platform environments with dependencies between network, database, and application layers.
Strong understanding of transaction processing concepts, payment gateways, and related technologies.
Proficiency in Application Performance Monitoring platforms and infrastructure monitoring and log ingestion tools such as Dynatrace, Splunk, and SolarWinds.
Experience with the Microsoft SQL Server product stack.
Knowledge of API integration, data analysis, and reporting tools.
Ability to analyze complex issues, identify root causes, and propose effective solutions in a fast-paced transaction processing environment.
Experience with problem management processes, including post-incident reviews, to prevent recurrence of issues.
Familiarity with risk management principles and practices in transaction processing, including fraud detection and prevention.
Willingness to stay updated with trends, technologies, and best practices in fintech and transaction processing.
Strong written and verbal communication skills for collaborating with cross-functional teams, stakeholders, and external partners.
Knowledge of networking protocols, DNS, HTTP, load balancing, and web servers.
Experience with Azure Cloud.
Experience with the RunDeck Scheduling System.
Ability to pass a background check and credit check.

Responsibilities

Maintain live services by measuring and monitoring availability, latency, and overall system health.
Participate in a shared on-call rotation supporting 24/7 platform availability, including periodic off-hours and weekend coverage.
Collaborate with team members to determine the root cause of service degradation and identify indicators of potential issues.
Communicate with third parties, partners, and internal teams regarding technical issues.
Suggest, edit, and write knowledge base articles using acquired knowledge.
Collaborate with infrastructure and development teams to improve system reliability.
Identify anomalies and appropriately escalate issues found in application and system log files.
Develop a deep understanding of the FreedomPay platform and custom application stack to help resolve issues.
Create alerts to support the operations of FreedomPay production systems.
Troubleshoot and remediate failed scheduled jobs.
Document and refine internal policies and procedures.
Adopt and incorporate artificial intelligence tools and emerging technologies into daily work practices to increase efficiency, scalability, and business impact.

Desired Qualifications

Experience supporting real-time transaction processing applications.
Knowledge of transaction processing concepts, payment gateways, and related technologies.
Experience with the Microsoft SQL Server product stack.
Knowledge of API integration, data analysis, and reporting tools.
Experience with Azure Cloud.
Experience with the RunDeck Scheduling System.
Prior experience using AI-powered tools and technologies to improve productivity, automate routine tasks, and enhance business outcomes.

The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay’s technology has been purposely built to deliver rock solid performance in the highly complex environment of global commerce. The company maintains a world-class security environment and was first to earn the coveted validation by the PCI Security Standards Council against Point-to-Point Encryption with EMV standard in North America. FreedomPay’s robust solutions across payments, security, identity and data analytics are available in-store, online and on-mobile and are supported by rapid API adoption. The award winning FreedomPay Commerce Platform operates on a single, unified technology stack across multiple continents allowing enterprises to deliver a consistent, repeatable experience on a global scale. FreedomPay is a fast paced, high growth company with a great culture with competitive benefits and compensation with a business casual atmosphere.

Primary Job Responsibilities:

Maintain live services through measuring and monitoring availability, latency, and overall system health
Participate in a shared on call rotation to support 24/7 platform availability, including periodic off hours and weekend coverage.
Collaborate with other team members to quickly determine root cause of any type of service degradation and look for key indicators of potential issues.
Effectively communicate with third parties, partners, and internal teams regarding technical issues.
Use acquired knowledge to suggest, edit, and write knowledge base articles.
Collaborate with infrastructure and development teams to improve system reliability emphasizing reliability as a core value.
Identify anomalies and escalate appropriately issues identified in application and system log files.
Obtain a deep understanding of FreedomPay platform and custom application stack to help resolve issues.
Create new alerts to support the operations of FreedomPay production systems.
Troubleshoot and remediate failed scheduled jobs.
Document and refine internal policies and procedures.
Actively adopt and incorporate AI tools and emerging technologies into daily work practices to increase efficiency, scalability, and business impact.

Required Skills and Experience:

Educational Background: A bachelor's degree in Computer Science, Information Technology, Finance, or a related field is typically required.
Experience: Previous experience (preferably 4+ years) in a similar role within the financial services technology industry, transaction processing, or related area is preferred. Technical experience in web-based platform environments with related dependencies between network, database, and application layers.
Knowledge of Transaction Processing: Strong understanding of transaction processing concepts, payment gateways, and related technologies is highly desirable. Experience in supporting real time transaction processing applications is and advantage.
Technical Skills: Proficiency in using and troubleshooting various Application Performance Monitoring platforms, infrastructure monitoring and log ingestion tools, such as Dynatrace, Splunk, SolarWinds and others. Experience in Microsoft SQL Server product stack is desired. Knowledge of API integration, data analysis, and reporting tools is an advantage.
Problem-Solving Abilities: Ability to analyze complex issues, identify root causes, and propose effective solutions in a fast-paced transaction processing environment. Experience with problem management processes, including post-incident reviews, to prevent recurrence of issues.
Risk Management: Familiarity with risk management principles and practices in the context of transaction processing, including fraud detection and prevention.
Continuous Learning: Willingness to stay updated with the latest trends, technologies, and best practices in fintech and transaction processing.
Communication Skills: Strong written and verbal communication skills are essential for collaborating with cross-functional teams, stakeholders, and external partners.

Nice to Haves

Knowledge of networking protocols, DNS, HTTP, load balancing, web servers
Experience with Azure Cloud
Experience with RunDeck Scheduling System
Prior experience utilizing AI-powered tools and technologies to improve productivity, automate routine tasks, and enhance business outcomes.

We have offices in Philadelphia, Las Vegas, and London, and employ individuals across 16 different states and 7 different countries. All roles are hybrid, meaning that employees may work remotely but should expect periodic travel to an office. Frequency will vary pending your role and responsibilities.

As the fastest growing commerce company in the industry, we offer the opportunity for tremendous upward mobility within the company as well as development and professional growth opportunities. FreedomPay's fulltime roles provide exceptional benefits including medical, prescription, dental and vision coverage, Life Insurance, Retirement Plans with company match, commission sharing plan, flexible hybrid working environment, and great parental and other leave programs. All positions must be able to successfully pass a background check as well as a credit check.

FreedomPay is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

About the Company

FreedomPay

Integrated payments platform for merchants

FreedomPay provides an integrated payments platform that helps businesses accept and optimize payments across in-store and online channels, aiming to boost revenue and improve customer satisfaction. It connects point-of-sale, online checkout, and cross-border processing with security features and fast settlement, and merchants are charged processing fees plus value-added services. The company differentiates itself with an end-to-end platform that serves diverse commerce channels and operates in high-volume environments, while engaging in industry thought leadership and social initiatives. Its goal is to advance the future of payments by delivering a seamless, secure checkout experience that stays ahead of changing consumer needs.

Company size: 501-1,000
Company stage: Late Stage VC
Total funding: $30.7M
Headquarters: Philadelphia, PA
Founded: 2000

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