Tesla

Makes electric cars, robotaxis and grid batteries

Inside Sales Advisor

Account ExecutiveConfirmed live in the last 24 hours

Full-timeAmsterdam, NetherlandsNo salary listed

About the Job

Requirements

Experience in sales or customer-facing roles.
Ability to speak persuasively and confidently.
Ability to present technical information clearly and accessibly to a wide range of audiences.
Excellent listening, reading, and communication skills.
Ability to prioritize effectively, handle shifting priorities, and meet deadlines.
Ability to work independently and in a team environment.
Proficiency with Microsoft Outlook, Microsoft Office, and internet navigation.
Valid driver's license and identification.
Ability to communicate efficiently in both Dutch and English.
This is a full-time, in-office position.

Responsibilities

Provide timely and professional verbal and written customer service through phone, SMS, email, and chat.
Maintain a high-volume pipeline using organization and time management skills while achieving personal and group monthly metrics.
Assess inbound leads, qualify opportunities, and schedule test drives or phone consultations with the sales team.
Follow up on and cultivate leads, and close sales using an effective contact process.
Maximize phone time, including pre-call planning, and adhere to activity metrics.
Assist clients with preparation for delivery after ordering and maintain their enthusiasm about joining the brand.
Work cross-functionally with field partners, delivery, finance, lease returns, and marketing teams to provide an outstanding customer experience.
Develop and implement effective sales strategies.
Serve as the main point of contact for current owners navigating lease-end or trade-in options, including options beyond purchasing a new vehicle.
Assist with high-touch and owner-focused campaigns as requested by headquarters.
Collaborate with team members and departments to resolve complex issues and suggest customer-service improvements.
Keep up to date with product knowledge, industry trends, and the competitive landscape.
Use de-escalation tactics to support customer satisfaction and escalate matters requiring management attention in a timely manner.
Accurately record customer interactions and data.
Perform additional responsibilities as assigned to meet business needs.

Category	Sales & Customer Support
Location	Amsterdam, Noord-Holland
Requisition ID	266305
Type	Full-time

Job Description

Tesla is looking for an Inside Sales Advisor to help us fulfill our mission of accelerating the world's transition to sustainable energy while creating lifelong customers.The core responsibility of this role is engaging with customers in a consultative approach to influence the purchase of a Tesla product and provide support throughout the complete sales and delivery process. Activities can range from responding to inbound leads, to scheduling test drives, to coordinating delivery, to responding to new needs of the business.Candidates must be energetic, highly organized, and hard-working team players who are receptive to ongoing coaching. Qualified candidates may have a background in sales or customer service and can thrive in a fast-paced business environment.

Job Responsibilities

Provide the highest level of verbal and written customer service in a timely and professional manner through phone, SMS, email, and chat.
Use top tier organization and time management skills to maintain a high-volume pipeline while achieving both personal and group monthly metrics.
Receive inbound leads to assess the customer's needs, qualify the opportunity, and schedule the test drive experience or a phone consultation with our sales team.
Utilize an effective contact process to follow-up, cultivate, and close leads.
Maximize and leverage phone time, including pre-call planning, and adhere to activity metrics.
Assist clients in preparation for delivery post-order and maintain their enthusiasm to join the brand.
Proactively work cross functionally with field partners, delivery, finance, lease returns, and marketing teams to ensure an outstanding customer experience.
Demonstrate the ability to develop and implement effective sales strategies.
Act as the main point of contact for current Tesla owners navigating their lease end or trade-in journey to execute on all options including and beyond a new Tesla purchase.
Assist with any high touch and owner focused campaigns as requested by Tesla headquarters.
Collaborate with fellow team members and departments to resolve complex issues and suggest improvements to better serve our customers.
Keep up to date with product knowledge, industry trends, and competitive landscape.
Utilize de-escalation tactics to ensure customer satisfaction and escalate matters that require management attention in a timely manner.
Accurately record customer interactions and data.
Perform additional responsibilities as assigned to meet business needs.

Job Requirements

This is a full-time, in-office position
Experience in sales or customer-facing roles
Being able to speak persuasively and confidently
Positive and energetic with professional and excellent customer service skills
Able to present technical information in a way that is clear and accessible to a wide range of audiences.
Excellent listening, reading, and communication skills
Ability to prioritize effectively and handling shifting priorities while meeting deadlines
Ability to work independently and in a team environment
Proficient with standard corporate productivity tools (Microsoft Outlook and Office, internet navigation)
Valid Driver’s License and ID
Able to communicate efficiently in both Dutch and English.

About the Company

Tesla

Makes electric cars, robotaxis and grid batteries

Tesla makes electric cars and batteries that store power for homes and utilities, and it develops self-driving software and humanoid robots. In 2023, its Model Y became the first electric vehicle to rank as the world's best-selling car. Buyers order the Model 3 sedan, Model Y SUV, or Cybertruck pickup directly from Tesla instead of through dealers, and they charge on its Supercharger fast-charging network. It also sells Megapack and Powerwall batteries, runs a robotaxi service, and charges drivers a monthly fee for self-driving software that still needs their supervision. Tesla was founded in 2003, with Elon Musk as its lead early investor and a recognized co-founder, and it is based in Austin, Texas.

Company size: 10,001+
Company stage: IPO
Headquarters: Austin, TX
Founded: 2003

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