V

VAST

Develops artificial gravity space stations

Information Systems Support Specialist 2

IT Service Desk & End User SupportUpdated on Nov 10
Full-timeLong Beach, CA, USA

About the Job

Requirements

  • At least 3 years of experience in IT or Information Systems support.
  • Experience handling service-desk tickets.
  • Proven experience with IT service management tools.
  • Ability to solve problems and work independently and collaboratively.
  • Ability to resolve difficult technical issues with limited information.
  • Experience supporting manufacturing or aerospace environments.
  • Experience handling service-desk tickets, preferably with Jira Service Management.
  • Experience supporting enterprise applications such as NetSuite, Manufacturo, NX/Teamcenter, or engineering systems.
  • Experience configuring Jira/Confluence on premises or in the cloud.
  • Prior experience in a fast-paced startup or enterprise environment.
  • Familiarity with aerospace industry regulations and standards regarding IT and data.
  • Experience supporting more than 800 end users.
  • Strong troubleshooting and application-support skills.

Responsibilities

  • Provide Level 1 and Level 2 support for Vast enterprise systems, including enterprise resource planning, manufacturing execution, product lifecycle management, and other engineering systems; spend approximately 80% of work time on this support and 20% assisting with project work.
  • Serve as the first point of contact for software and application support requests.
  • Provision licenses for engineering and corporate systems.
  • Monitor, respond to, and resolve incidents in an IT service management system while meeting service-level agreement performance metrics, using tools such as Jira Service Management or Zendesk.
  • Learn to triage project requests in addition to providing day-to-day Level 1 and Level 2 support.
  • Maintain a strong understanding of the enterprise systems landscape and functional business processes.
  • Collaborate with multiple departments and stakeholders.
  • Manage enterprise application access controls, troubleshoot and reproduce software bugs, and partner with Technical Product Managers on larger projects.
  • Provide support across multiple locations.

Desired Qualifications

  • Experience in a manufacturing or aerospace environment.
  • Experience handling service-desk tickets, preferably with Jira Service Management.
  • Experience supporting enterprise applications such as NetSuite, Manufacturo, NX/Teamcenter, or engineering systems.
  • Experience configuring Jira/Confluence on premises or in the cloud.
  • Prior experience in a fast-paced startup or enterprise environment.
  • Familiarity with aerospace industry regulations and standards regarding IT and data.
  • Experience supporting more than 800 end users.

About the Company

VAST

Develops artificial gravity space stations

Vast Space builds artificial gravity space stations to enable long-term human life in space. Its approach uses large rotating habitats that generate centrifugal force to mimic Earth's gravity, helping astronauts stay healthy during extended missions. The company designs, tests, demonstrates, services, and manufactures space infrastructure and customizable habitat modules for government space agencies, private aerospace companies, and research institutions that operate in lunar, Martian, or deep-space missions. Unlike others, Vast Space focuses on end-to-end artificial gravity solutions and ongoing support, not just concepts, and targets contracts that provide sustainable space habitats for science, exploration, and colonization efforts. The overall goal is to expand humanity’s reach across the solar system by creating scalable, gravity-enabled habitats that enable safe, long-term presence in space while protecting Earth's ecosystem.

Company size
501-1,000
Company stage
Series A
Total funding
$500M
Headquarters
Long Beach, CA
Founded
2021

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