Concentrix

Global BPO offering customer engagement services

Customer Acquisition Specialist - Bilingual

Account ExecutiveConfirmed live in the last 24 hours

Full-timeBogotá, Bogota, ColombiaNo salary listedIn-person

About the Job

Requirements

At least 1 year of proven work experience in a customer service sales role or at least 6 months of B2B sales experience.
Experience in operations and strategy building.
A history of coaching.
A record of developing and retaining employees.
Experience maximizing revenue through best practices.
Experience working with Salesforce.com or a similar customer relationship management system.
Experience finding solutions as a manager.
Change management skills.

Responsibilities

Lead the team to achieve specific business targets and meet assigned weekly, monthly, and quarterly performance targets while ensuring high customer satisfaction.
Provide accurate ongoing sales forecasts and ensure customer relationship management data is accurate and up to date.
Remove roadblocks and help the team resolve challenges to support sales opportunities.
Monitor and drive team call time and productivity, and conduct weekly performance reviews and coaching sessions with all team members.
Analyze data, performance, and customer experience trends to develop strategic sales plays and best practices for clients and specific territories.
Stay current on developments in client services and the market, and ensure the team is informed about the latest trends and market developments.
Serve as a point of escalation for clients and respond promptly to issues.
Maintain communication with the Sales Director and external-facing clients to foster and develop strategic client relationships.
Work with client contacts on reporting and forecasting.
Ensure the team understands how to achieve operating plan targets, sales targets, and client performance targets.
Coordinate team incentives and Sales Performance Incentive Funds.
Partner with business partners to ensure customer expectations are met.

Job Title:

Specialist, Customer Acquisition - Bilingual

Job Description

We are seeking a dynamic B2B Sales Representative to lead our team to success. In this role, you'll drive business targets, provide sales forecasts, and ensure data accuracy in our CRM. You'll also enable team productivity through strategic coaching, resolve challenges, and maintain strong client relationships. If you're ready to make a significant impact and thrive in a results-driven environment, we want to hear from you.

You Have:

1+ year proven work experience in customer service sales role OR 6+ months in B2B sales experience
A passion for customer experience and driving team results
Experience in operations and strategy building
Excellent Coaching history
A record of developing and retaining great employees
Experience maximizing revenue through best practices
Experience working with Salesforce.com or similar CRM
Experience finding solutions as a manager
Change Management skills

You will:

Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
Be a point of escalation for our clients and respond promptly to any issues
Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
Work with client contact on reporting and forecasting
Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
Work with client contact on reporting and forecasting
Coordinate team incentives and Sales Performance Incentive Funds
Partner and build business relationships with all partners to ensure customer expectations are met

Location:

COL Bogota - Cra. 15 #77-50

Language Requirements:

English (Required), Spanish (Required)

Time Type:

Full time2026-05-13

About the Company

Concentrix

Global BPO offering customer engagement services

Concentrix provides global technology and BPO services, helping recognized brands grow and run operations more efficiently through end-to-end solutions that include customer engagement, digital transformation, and IT services. It leverages AI, APIs, and advanced analytics to tailor offerings and act as a seamless extension of each client, delivering consistent experiences across regions. Its differentiators are large-scale, technology-enabled capabilities, data-driven insights, and sector-specific expertise that enable integrated, customized solutions. The company aims to help clients achieve strategic goals by accelerating digital transformation and improving customer interactions with reliable, globally consistent service.

Company size: 10,001+
Company stage: IPO
Headquarters: Newark, CA
Founded: 1969

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