ProgressSoft

Bank-focused financial and payment solutions

Support & Implementation Engineer

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeDoha, QatarNo salary listed

About the Job

Requirements

A bachelor's degree in Information Technology, Engineering/Science, Computer application, or a related field is required.
At least 2 years of experience in a similar field is required.
Willingness to travel and work extra hours when needed is required.
Experience with database engines including Oracle, Microsoft SQL Server, and PostgreSQL is required.
Experience with operating systems including Linux and Microsoft Windows is required.
Developed knowledge of cloud infrastructure orchestration tools such as Kubernetes and HashiCorp Nomad is required.
Working experience with application servers such as Apache Tomcat, Oracle WebLogic, and IBM WebSphere is required.
Knowledge and acquired skills in DevOps techniques including continuous integration and continuous delivery, Helm, and Ansible are required.
Knowledge of Directory Services, including Active Directory and LDAP, is required.
Professional, effective verbal and written communication is required.

Responsibilities

Implement and install solutions on customer infrastructure platforms.
Work onsite and offsite to troubleshoot and diagnose customer-reported issues across different implementation layers.
Respond promptly and positively to customer requests and tickets.
Prepare, review, and ensure the accuracy of technical documentation.
Conduct preventive and corrective maintenance visits.
Perform other job-related duties.

Desired Qualifications

Experience in large enterprise environments, particularly with payments and remittance solutions.
Experience in cloud computing, virtualization technologies, storage, and network infrastructure.
Implementation experience with high availability and disaster recovery, including backup and recovery strategies.
Knowledge of public key infrastructure and certificate authorities.
Knowledge of database engines including MySQL and NoSQL databases.
Knowledge of server and client operating systems, including Linux distributions and Microsoft Windows.
Knowledge of object storage management.
Knowledge of security authentication and authorization solutions such as HashiCorp Vault and Keycloak.
Knowledge of cloud-based solution infrastructure, including AWS, Azure, Google Cloud, OCI, and IBM.

Support & Implementation Engineer

ProgressSoft · Doha, Qatar · Full-time · Posted 2024-05-19

Workplace: on_site

Description

We are looking to recruit Support & Implementation Engineers who will provide high-level onsite and remote IT technical liaison. The Support & Implementation Engineer will be responsible for enterprise solutions implementations and support services for incidents or issues. The position will require close collaboration with other technical support and engineering teams at different levels.

Responsibilities

Implement and install solutions at customer's infrastructure platforms.
Work onsite and offsite to troubleshoot and diagnose customer-reported issues on the different implementation layers.
Act positively and respond promptly to the customer’s requests/tickets.
Prepare, review and ensure the accuracy of technical documentation.
Conduct Preventive / Corrective Maintenance visits.
Perform any other job-related duties related to work.

Requirements

Bachelor's Degree in Information Technology, Engineering/Science, Computer application, or any related field.
At least 2 years experience in a similar field.
Willing to travel and work extra hours when needed.
Experience in database engines (Oracle, MS-SQL, and PostgreSQL).
Experience in operating systems (Linux and MS Windows).
Developed knowledge in cloud Infrastructure Orchestration Tools (Ex. Kubernetes, HashiCorp Nomad)
Working experience in application servers (Ex. Apache Tomcat, Oracle WebLogic, IBM WebSphere).
Knowledge and acquired skills of DevOps techniques including (CI/CD, Helm, Ansible)
Knowledge in Directory Services (AD & LDAP).
Excellent personal skills
Professional effective communication, verbal and written
Customer oriented mentality
Details oriented and a team player
Initiative and self-managed
Time management and result oriented

Experience in one or more of the below is a plus:

Experience in large enterprise environments with emphasis on payments, remittance solutions.
Experience in Cloud Computing, Virtualization Technologies, Storage, Network Infrastructure.
Implementation experience of High Availability & Disaster Recovery, Backup & Recovery Strategies.
Knowledge of PKI Infrastructure and Certificate Authorities.
Knowledge of database engines (MySQL and NoSQL Databases).
Knowledge of server and client operating systems (Linux Distros, MS Windows).
Knowledge in Object Storage management.
Knowledge of Security Authentication and Authorization Solutions (HashiCorp Vault and Keycloak).
Knowledge in Cloud-based Solution Infrastructure (AWS, Azure, Google Cloud, OCI, IBM).

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About the Company

ProgressSoft

Bank-focused financial and payment solutions

ProgressSoft provides a broad suite of financial and payment software and services to banks and other financial institutions. Its products help banks process payments, manage financial transactions, and support related financial workflows through an integrated software portfolio that evolves over time. The company distinguishes itself by serving as a long-term technology partner to more than 380 financial institutions worldwide, with a track record dating back to 1989 and a focus on expanding and updating its offerings. Its goal is to help financial institutions run modern, efficient payment and financial operations by delivering a continuously growing set of solutions and services.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Al Jizah, Jordan
Founded: 1989

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