Store Manager
About the job
- Must be 18 years of age or older.
- Experience supervising 20 or more associates, including responsibility for performance management and making employment decisions.
- Strong verbal and written communication and interpersonal skills.
- Strong decision-making and problem-solving skills.
- Strong people management skills and ability to develop talent.
- Flexible availability, including days, nights, weekends, and holidays.
- Basic math and reading skills, legible handwriting, and basic computer operation.
- Ability to operate and communicate on multiple-frequency devices, handheld scanners, and other technology equipment as directed.
- Ability to maintain prompt and regular attendance and meet scheduling requirements set by the company.
- Ability to lift up to 50 pounds frequently and occasionally more than 50 pounds with a two-person lift.
- Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push, and pull frequently.
- Ability to stand and walk for the duration of a scheduled shift of at least 9 hours.
- Ability to visually verify information and locate and inspect merchandise.
- Ability to comply with health and safety standards.
- Guide profitable sales, meet store financial plans, and accomplish performance goals through strategic decisions and leadership of the store team.
- Achieve the payroll plan by managing store schedules, monitoring labor costs, and adapting to business conditions based on weekly and monthly sales.
- Plan payroll and scheduling based on store traffic to ensure the store is sufficiently staffed.
- Recruit and make hiring, pay, and termination decisions for all levels of store personnel, including store management.
- Manage associate relations issues, including performance management, and ensure associates follow company policies.
- Manage the training process for new hires on company culture, product knowledge, selling practices, and associate responsibilities.
- Hold associates accountable to individual goals, including credit and loyalty goals.
- Coach the store team to increase knowledge and provide opportunities for continued development.
- Create succession plans for developing associates.
- Ensure sound inventory management through accurate shipping and receiving processes.
- Complete required business directives such as price changes and ticketing procedures.
- Prevent loss by educating associates, monitoring daily store activity, maintaining product protection standards, ensuring company policies are followed, and partnering with Loss Prevention.
- Ensure store merchandising standards follow visual merchandising direction and achieve effective product presentation.
- Make decisions about and adapt merchandising direction based on the store layout, adjacencies, and needs.
- Ensure products are displayed clearly, understandably, and compellingly to customers.
- Maintain appropriate product levels on the sales floor by planning and directing floor replenishment.
- Create a compelling store experience by engaging with customers and modeling appropriate customer service behaviors for associates.
- Ensure point-of-sale speed and customer service exceed standards and customer expectations.
- Manage with integrity and honesty while fostering teamwork in an engaged and inclusive culture.
- Exercise good judgment and discernment when making decisions and involve appropriate partners as needed.
- Model, enforce, and provide direction and guidance to associates.
- Demonstrate, coach, and develop a customer service mindset, including anticipating customer needs and satisfactorily resolving issues.
- Ensure strong operational standards, shortage mitigation, and merchandising presentation, including accurate pricing and proper signing.
- Monitor and adjust resources according to business conditions to support customer needs and workload demands.
- Assess key performance indicators to make informed business decisions that drive overall store results.
- Manage talent, including hiring, training, developing, and supervising.
- Accomplish multiple tasks within established timeframes.
- Train, monitor, and reinforce company policies, procedures, standards, and guidelines.
- Adhere to company safety policies and ensure the safety of associates and customers.
- Complete other responsibilities as assigned.
- Satisfactorily complete company training programs.
- Comply with dress code requirements.
- Experience working in a retail environment, preferably in a managerial position.
- Experience supervising 50 or more associates, including responsibility for performance management and making employment decisions.
- College degree or equivalent combination of education and 3–4 years of experience in retail or a similar industry.
About the company
Kohl's is a major U.S. retailer offering clothing, shoes, home goods, toys, electronics, and more through online and physical stores. It supports omnichannel shopping with options like buy online, pick up in-store and frequent promotions, including free shipping on many items. Revenue comes from merchandise sales and partnerships, with additional income from its Kohl's Cash loyalty program and credit card partnerships. The goal is to provide value and convenience to families and budget-conscious shoppers by blending a wide product mix, easy returns, and a simple, rewards-enhanced shopping experience across channels.
Company Size
10,001+
Company Stage
IPO
Headquarters
Menomonee Falls, Wisconsin
Founded
1962
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Simplify's Take
What believers are saying
- Q2 2026 gross margin jumped 305 basis points to 43.0% after tariff refunds.
- Digital sales rose 2.8% in Q2 2026, signaling healthier omnichannel demand.
- Management restarted up to $100 million buybacks after raising 2026 guidance August 26.
What critics are saying
- Kohl's posted 18 straight quarters of declining comps through August 26, 2026.
- Sephora sales fell 4% in Q2 2026, exposing weak beauty assortment execution.
- Tariff refunds boosted Q2 margin; without them, Kohl's turnaround looks fragile.
What makes Kohl's unique
- Sephora partnership still drives younger traffic across 850+ Kohl's stores in 2026.
- Ryan Waymire starts September 28, 2026, bringing Walmart, Amazon, Target merchandising discipline.
- Private labels plus Martha Stewart and Bobby Flay deepen value-home exclusives.
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Benefits
Flexible Work Hours
Growth & Insights and Company News
6 month growth
2%1 year growth
2%2 year growth
3%Kohl's is launching its annual Deal Days event from 6-8 October with steeper discounts than usual as the retailer battles declining sales and customer visits. The company reported a 0.9% drop in comparable sales year-over-year in Q2 2026, whilst store visits fell 1.4%. The event offers up to 50% off thousands of items, including Sephora products, toys, and home goods. Kohl's has also introduced daily limited-time deals for the first time, with some products discounted up to 60%. Customers receive $10 in Kohl's Cash for every $50 spent. The promotion coincides with similar events from Amazon, Target, and Walmart as retailers compete for price-conscious holiday shoppers facing persistent inflation and elevated credit card debt.
Kohl's is experiencing renewed momentum in its footwear division, according to Telsey Advisory Group following an investor meeting with the retailer's executives. The department store is seeing improved performance from brands including Nike and Skechers. Boots represent an important opportunity for the second half of the year, compared to last year when Kohl's faced product availability issues and tariff challenges. The company reports its product pipeline is becoming healthier with greater innovation and newness. Whilst consumers face headwinds, Kohl's finds shoppers respond to value, newness and innovation. The retailer's private label portfolio is helping meet consumer demand for value and quality. During second quarter earnings last month, chief executive Michael Bender noted footwear performance accelerated approximately 500 basis points compared to the first quarter.
Kohl's reported net income of $151m, or $1.28 per diluted share, for the quarter ended 1 August 2026, significantly up from last year's adjusted net income of $64m. The retailer attributed approximately $100m in tariff refunds to gross margin gains, which rose 305 basis points to 43.0%. Year-to-date net sales declined 1.2% to $6.3bn, with comparable sales down 1.0%. Operating income reached $261m, up from last year's operational baseline of $161m. The tariff refund windfall enabled Kohl's to revise its fiscal 2026 outlook upwards and restart its share repurchase programme with up to $100m in buybacks. The company now expects full-year comparable sales between a 1.5% decrease and flat, with adjusted earnings per share forecast between $1.80 and $2.40.
Kohl's has appointed Ryan M. Waymire as Chief Merchandising Officer, effective 28 September. Waymire brings 25 years of retail experience from Walmart, Amazon, and Target, most recently serving as SVP of Fashion at Walmart US. In his new role, Waymire will oversee Kohl's merchandise strategy and all merchandising functions, including buying, product design, and sourcing. CEO Michael J. Bender highlighted Waymire's expertise in refreshing merchandise strategies for broad customer bases and integrating collaborations and social media influencers. Waymire replaces Nick Jones, who has served as Chief Merchandising Officer since 2023. Throughout his career, Waymire has held progressive leadership positions at major retailers and holds an MBA from Saint Louis University.
Kohl's is expanding its home product range with new kitchen appliances from Martha Stewart and cookware from Bobby Flay. The Martha Stewart line includes mixers, griddles, slow cookers and milk frothers, plus a new home fragrance collection. Bobby Flay's collection will add stainless steel and ceramic cookware sets and frying pans starting in September. The department store is also strengthening its apparel and beauty offerings. In March, Kohl's added MAC Cosmetics to over 850 Sephora locations and YSL Beauty to nearly 200 stores. The retailer recently expanded its SO brand for juniors, introducing SO Office Edit with workwear pieces. In Q2, Kohl's net sales fell less than 1% to $3.3 billion, whilst comps declined less than 1%.