Logistics Supervisor

Job Description

• Fully executive OTD process, manage the special requests of order, coordinate with RDC and transport suppliers to ensure LSPs can meet customer requirements in a timely and accurate manner.
• 全面执行整个OTD流程，对于订单的特殊需求，及时沟通RDC与运输供应商，以确保物流供应商能及时准确执行客户需求。
• Review on-going orders and calibrate information in OMS, product and customer master information system maintenance and setting.
• 审核正在进行的订单，并在OMS订单管理系统中维护和设置产品及客户主数据调整和相关信息的更新。
• Closely follow up in-transit orders to ensure all orders are delivered to customers on time, timely coordinate with LSPs to resolve problems for emergency cases and avoid customer complaints.
• 跟踪订单的发运以及在途情况，确保所有订单均准时准确抵达客户处。处理订单在途的异常情况，及时与物流服务提供商沟通，解决紧急情况下的问题，避免客户投诉。
• Secure cold chain logistics service quality to algin with SOP, including logistics complaint management, KPI assessment of warehouse and transportation vendors, and guides LSPs to obtain corresponding rectification and optimization.
• 保障冷链整体物流服务质量并和SOP保持一致，包括物流投诉管理，仓库及运输服务商的KPI考核评估，并指导物流供应商采取相应的整改和优化措施。
• Lead logistics problem investigation for any customer claims and issue CAPA in CRM, observe and verify the effectiveness of the corrective measures.
• 在CRM客户投诉管理系统中，负责调查物流问题并制定纠正预防措施。
• Supervise RDC inbound/outbound/storage activity and inventory level vs. capacity.
• 对RDC的出入库以及存储、库存水平和库容进行监管。
• Monthly billing checking, to ensure that the charges match with the SLA accurately。
• 账单核对，每月按时与供应商进行上月运费账单的核对，确保账单的准确性。
• Analyze cold chain logistics cost monthly, optimize milk-run routes under cost control notion to achieve higher loading rate and always drive more logistics cost saving.
• 冷链业务物流成本分析，在成本控制的框架下优化常规运输路线，以提高装载率，并持续实现更多的物流成本节约。
• Develop logistics digitalization, upgrade TMS Project, promote and provide other innovative solutions.  
• 拓展物流数字化管理工具与方式，优化升级TMS项目，积极推动其他物流项目，提供物流创新方案。
• Data analysis support, build logistics data center, optimize logistics data management model and develop dashboard.
• 提供数据分析支持，建立物流数据管理中心,优化物流数据管理模型，搭建物流dashboard。
• Complete other tasks assigned by line manager.
• 完成直线经理安排的其他工作。

Qualifications

• Bachelor’s degree in logistic or relevant major.
• 相关专业本科学历。
• At least 5 years practical experience of transport operation management or RDC management.
• 至少有5年物流工作经历或者RDC运作经验。
• Familiar with ERP system, WMS/TMS/OMS/CRM logic.
• 熟知ERP系统，了解WMS/TMS/OMS/CRM逻辑。
• Proficiency in Microsoft Excel, Word, PowerPoint.
• 较强的数据分析能力，熟练操作EXCEL, WORD, POWERPOINT等常用办公软件。
• Cold-chain experience is preferred; liquid product experience is a plus.
• 有冷链运作相关经验优先，液体产品运作经验者更佳。
• Relevant experience in project management is preferred.
• 有项目管理相关经验优先。
• Good communication skills with internal department, result oriented, customer orientated, can work under pressure.
• 良好的沟通技能,以结果为导向，客户为导向，较强的抗压能力。
• Good reading and writing skills in English.
• 良好的英语读写能力。

Additional Information