Concierge

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Concierge, you’re not just assisting guests with special requests and services – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. 

We welcome applications with diverse backgrounds and experiences. The qualifications listed below are intended as a guide to the role and will be considered as part of the overall selection process.

•  High school diploma or equivalent. Studies in Hospitality, Tourism, or related fields are a plus.
• At least 2 years of experience in hospitality, customer service, tourism, travel agencies, or guest relations.
• Strong English communication skills, preferably at an advanced level, both spoken and written.
• Excellent communication and interpersonal skills, with a genuine passion for guest service.
• Basic computer skills and willingness to learn hotel systems and reservation platforms.

Here's what you'll do during a typical day:

• Delight our guests: Respond promptly and professionally to guest inquiries, requests, and concerns
• Offer recommendations: Provide information and handle arrangements for dining, transportation, events, tours, and local attractions
• Coordinate special services: Arrange for medical care, childcare, floral delivery, and other personalized guest needs
• Manage guest communications: Receive and deliver messages, mail, packages, and faxes
• Support VIP guests: Facilitate seamless registration and elevated service for high priority guests
• Promote hotel offerings: Share marketing materials and encourage use of hotel services and programs