Mortgage Lending Officer
About the job
- Two to five years of relevant experience.
- At least three years of previous mortgage sales experience.
- Residential mortgage experience.
- An established book of business.
- Proven product sales capability.
- Ability to comprehend and explain financial calculations and pricing alternatives.
- Ability to communicate to customers the documents and information needed to obtain a particular loan.
- Knowledge of the laws and regulations governing consumer lending, including fair lending, privacy, and the Real Estate Settlement Procedures Act.
- Demonstrated customer service skills.
- Relationship development and management skills.
- Expertise in general lending products and the mortgage industry.
- Must register as a mortgage loan originator with the Nationwide Mortgage Licensing System and Registry and obtain a unique identifier before engaging in mortgage loan originator activities.
- Bachelor's/university degree or equivalent experience.
- Consult with customers about their financial situation, financial and personal objectives, and lending needs to help them achieve home ownership goals.
- Collect and analyze information about customers' financial situations, goals, risk tolerance, future plans, income, assets, debts, cash flow, and credit history.
- Analyze customers' financial information to make an initial assessment of whether the customer and property may qualify for a lending solution.
- Recommend lending solutions that best meet customers' financial and personal objectives.
- Advise customers about the consequences, risks, and benefits of alternative lending solutions.
- Promote Citi and its financial services to real estate agencies, builders, other referral sources, and customers.
- Visit customers outside Citi offices, with visit frequency varying based on clientele, geography, market conditions, and other factors.
- Work with internal partners as a team to support and grow customers.
- Refer customers seeking non-lending financial services to the appropriate Citi professionals.
- Partner with Operations teams to transfer loan applications smoothly, provide documents to processors, and obtain additional information needed by processors or underwriters.
- Work with processors, closers, and customers to ensure timely loan closings.
- Develop key referral relationships, including with realtors, certified public accountants, and builders, to drive mortgage business into the bank.
- Introduce clients to segment partners, including banking, wealth management, small business, and cards, when appropriate.
- Monitor local marketplace trends and industry rules and regulations, and expand internal and external networks to better serve clients and industry professionals.
- Assess risk in business decisions, protect the firm's reputation and assets, comply with applicable laws and policies, apply sound ethical judgment, and transparently escalate, manage, and report control issues.
- FHA, VA, and conventional loan experience.
About the company
Citi runs banking, investment and payment services for companies, governments and individuals around the world. Its global network connects institutions with local banking systems, while its US consumer business sells credit cards and deposit accounts. Corporate clients use Citi to manage cash, finance trade and raise capital, and investors use its trading, custody and wealth services to hold and manage assets. The bank earns interest on loans and fees from payments, securities transactions, financial advice and account services. Citi traces its banking roots to 1812; the Citigroup holding company was formed in 1998, and its headquarters are in New York City.
Company Size
10,001+
Company Stage
IPO
Headquarters
New York City, New York
Founded
1812
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Simplify's Take
What believers are saying
- Revenue is expanding: Citi reported $24.8 billion in the June 2026 quarter, up 14% year over year.
- US parents get protected time: eligible Citi employees receive 16 weeks of bonding leave at full base pay.
- Institutional deposits are sticky: Citi says around 80% of Services deposits come from clients with relationships exceeding 15 years.
What critics are saying
- Lending losses remain substantial: Citi's net credit losses reached $2.4 billion in the June 2026 quarter.
- Australian hybrid roles require office time: Citi sets a minimum of three office days weekly for designated hybrid positions.
- Job cuts carry a cost: Citi booked roughly $500 million in severance in the March 2026 quarter.
What makes Citi unique
- Corporate payments move at scale: Citi processes around $6 trillion daily through its Treasury and Trade business.
- Deposits move beyond banking hours: Citi Token Services transfers cash between participating Citi branches around the clock.
- Employees use a shared AI workspace: Citi's Stylus platform reaches over 180,000 people for research and multi-step workflows.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
401(k) Retirement Plan
401(k) Company Match
Wellness Program
Paid Vacation
Paid Sick Leave
Paid Holidays
Company News
Citigroup chief executive officer Jane Fraser says the bank's turnaround has entered a new phase after it posted its best third-quarter revenue in a decade. Speaking virtually at Fortune's Most Powerful Women Summit on Wednesday, she said, "We've got a lot of the heavy lifting behind us." "If we are going to be the best in the businesses we're in, we have to beat the best," she said. Since 2021, Fraser has cut Citi into five core businesses, removed layers of management, and begun exiting consumer banking in 14 markets outside the US. The overhaul includes 20,000 job cuts due to finish before 2027. Fraser said AI can help Citi earn money, save money, and secure the bank. Whether it will shrink headcount is unclear: "Honestly, we don't know yet." Citi now requires AI training for 175,000 employees.
Four of Wall Street's biggest banks reported third quarter dealmaking fees of $8.47 billion, up 15% from a year earlier but down 7.5% from a banner second quarter. Goldman Sachs, JPMorgan Chase, Citigroup, and Wells Fargo said activity remains strong despite market volatility and higher borrowing costs. JPMorgan chief financial officer Jeremy Barnum said deals were "delayed rather than canceled" after a slowdown in late September, when volatility widened the gap between what buyers and sellers would accept. Goldman's fees rose 22% to $3.2 billion, led by record M&A advisory revenue. Wells Fargo's rose to $894 million, and Citigroup's rose 9% to $1.35 billion. Goldman chief executive officer David Solomon said some companies postponed initial public offerings (IPOs) in September rather than accept valuations 10% to 15% lower.
Citigroup reported its best third-quarter revenue in a decade for 2026, with four of its five core businesses growing. Services revenue rose 15%, and wealth management return on tangible common equity (ROTCE) topped 14%. The bank raised its full-year ROTCE guidance to above 11%, with a medium-term target of 11-13% for 2027-2028. It expects Markets revenue to fall about 20% in the fourth quarter, a typical seasonal decline. Expense growth was held to 3% excluding notable items. Citigroup booked over $1 billion in year-to-date severance and bought back $3 billion of shares in the third quarter alone. Its CET1 capital ratio stood at 12.8%. The deconsolidation of Banamex in early 2027 is expected to be slightly accretive to that ratio despite a $9 billion currency translation adjustment loss.
Four of the biggest US banks reported higher third-quarter profits on Tuesday, but warned that higher interest rates and inflation could hurt consumers and the economy. JPMorgan Chase, the largest US bank by assets, earned $15.3 billion, or $5.57 a share, up from $14.4 billion a year earlier. It missed analyst forecasts of $5.93 a share, its first miss in nearly three years. Goldman Sachs posted a profit of $5.29 billion, up from $4.1 billion, as equities revenue jumped 72%. Wells Fargo earned $5.95 billion and beat forecasts, while Citigroup's profit rose 40%. JPMorgan chief executive officer Jamie Dimon cited "large fiscal deficits, sticky inflation, elevated asset prices, rising interest rates and geopolitical conditions.
US stock futures were mixed on Tuesday as investors weighed a wave of earnings reports. Dow futures rose 0.9%, S&P 500 futures slipped 0.1%, and Nasdaq futures fell 0.7%. Memory stocks fell for a second day after a Chinese chipmaker, CXMT, said it had made a breakthrough in memory chip production. Roundhill Memory ETF fell more than 5% in premarket trading. UnitedHealth rose more than 2% after it earned an adjusted $4.69 per share on $112.69 billion in revenue, beating estimates. It raised its full-year earnings outlook to at least $20.50 per share. Goldman Sachs gained more than 3% on strong results. JPMorgan Chase, Wells Fargo, and Citigroup fell short in parts of their reports. Johnson & Johnson fell 2% after $25.40 billion in sales narrowly missed estimates, though it raised its full-year forecasts.