International Services Representative 1

This position can be domiciled at any FedEx Freight location within the continental US. You will be required to work at a FedEx Freight location several times per week.

POSITION OVERVIEW:
Under direct supervision ensure the efficient movement and clearance of Import/Export freight in compliance with established regulations and procedures for international freight.

ESSENTIAL FUNCTIONS:

• Monitor status of international freight and provide updates to internal and external customers
• Interact with internal and external customers in a proactive and professional manner and clearly communicate solutions that prevent future delays and fines levied against the company
• Prepare, evaluate, and distribute required forms and documentation pertaining to international shipments. Work with internal and external customers to comply with customs regulations and country of import requirements.
• Update information relating to international shipments into current operational, regulatory, and tracking systems as defined by corporate policy and procedures
• Communicate with customs brokers regarding questions on paperwork or following up on clearance delays, which will include distribution of documents electronically to appropriate customs broker
• Provide international customer support necessary to clear shipments including functions such as guidance on documentation and answering basic questions from external/internal customers and employees
• Work with other operating companies to maximize business opportunities
• Enter data that documents shipment history, event activity, and missing documentation
• Comply with all applicable laws/regulations, as well as company policies/procedures
• Perform other duties as required

Disclaimer: This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.

QUALIFICATIONS:

• High School Diploma or General Education Diploma (GED)
• Knowledge of customs regulations preferred
• Good verbal and written communication skills
• Bilingual (English-French) preferred
• Previous experience in international transportation, freight forwarding, or customs clearance preferred
• Basic proficiency using Outlook or another email program
• Basic proficiency using Excel
• Typing/data entry skills
• Basic problem solving and negotiating skills
• Must be able to handle multiple tasks in a fast paced team environment
• Must be self-motivated
• Able to follow instructions and complete required training
• Able to work independently and as a team member

WORKING CONDITIONS:

Shifts may vary based on operational need

Preferred Skills/Knowledge:

French or Spanish speaking preferred

Pay Transparency:

The compensation listed reflects the pay range or rate of pay reasonably expected for this posted position at the posted location(s). If this opportunity includes multiple job levels, the pay information represents the minimum and maximum range for all levels. Actual pay is determined by job-related factors permitted by law and relevant to the position, such as experience, tenure, market level, pay at the location for this job, performance, schedule, and work assignment. Eligible employees offered health, vision, dental, life, AD&D, STD and LTD insurance, employee assistance program, personal/sick paid time, 401(k) retirement savings plan, bonus potential, tuition reimbursement, adoption assistance, 2 weeks paid parental leave, paid bereavement, employee discounts, 6.67–13.34 hours vacation per month based on service time, 8 paid holidays.

Pay Range: $19.27 - $26.18

Colorado Pay Ranges: Colorado Springs, Grand Junction $19.86 - $23.64; Henderson, Mead $20.83 - $24.82; Gypsum $21.37 - $25.44

Illinois Pay Ranges: Effingham, Kankakee, Lincoln, Quincy, Rockford $19.86 - $23.64; Aurora, Bolingbrook, Chicago Heights, Des Plaines, Elmhurst, Forest View, Joliet, Schaumburg, Summit-Argo, Zion $21.37 - $25.44.

New York Pay Ranges: Plattsburgh, Buffalo, Watertown, North Chili, Nichols, Montgomery $19.86 - $23.64; East Syracuse $20.83 - $24.82; West Babylon $21.98 - $26.18

New Jersey Job Postings: $19.27

This compensation range is a reasonable estimate of the current starting pay range in NJ. If this opportunity includes multiple job levels, the range is a reasonable estimate of the current starting salary for the lowest level to the current starting salary of the highest level. Actual starting pay is determined by experience relative to the job, market level, specific location and other job-related factors permitted by law. Regular full & part-time employees (who complete 91 days of employment and work a minimum average of 17 hours per week) are eligible to enroll in medical, dental, and/or vision coverage, tuition reimbursement. Full/part-time employees who are age 21 are eligible for 401(k) after one month of employment.

EST FedEx Freight, IncFedEx Freight is an Equal Opportunity Employer, including disabled and veterans. If you have a disability and you need assistance in order to apply for a position with FedEx Freight, please e-mail at [email protected]. FedEx Freight will not discharge or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.