Flexport

Technology-driven global logistics and shipping

Air Operations Associate

Logistics & TransportationPosted on Nov 13

Full-timeBangkok, ThailandNo salary listedIn-person

About the Job

Requirements

A bachelor's degree in Logistics, Supply Chain, Business, or a related field is required.
Have 2–3 years of relevant experience in an operational or planning role, ideally in freight forwarding, airline space control, revenue management, or export planning.
Be fluent in Thai and professionally proficient in written and spoken English.
Have strong analytical skills and proficiency in tools such as Excel.
Use a structured, process-oriented approach to problem-solving.
Demonstrate exceptional attention to detail and clear, well-organized communication.
Be responsive, professional, and solution-oriented in serving customers.
Show curiosity and adaptability in learning new platforms, tools, and ways of working.
Pair strategic vision with hands-on execution and challenge the status quo when supported by data and logic.

Responsibilities

Manage, plan, and execute air bookings in close collaboration with stakeholders to meet committed shipment service levels.
Decide on the best shipment consolidation to optimize margins.
Liaise with shippers, consignees, and agents to arrange shipments in line with standard operating procedures.
Create and maintain shipment files, complete master and house air waybills accurately and on time, and file Automated Manifest System information or submit electronic data interchange messages (FHL/FWB) as required.
Follow up on customer advice, requests, and claims, and coordinate with overseas partners to arrange solutions.
Troubleshoot issues proactively, escalate irregularities to senior team members, and provide feedback on subcontractor standards and service.
Issue invoices to clients and agents on time and verify incoming subcontractor invoices for accuracy.
Keep Flexport systems updated to meet key performance indicators and maintain high-quality data.
Prepare customer statistics and reports, and suggest system improvements.
Ensure operational activities comply with international shipping regulations, company policies, and customer standard operating procedures.
Contribute to building air export planning processes and tools.
Identify opportunities to improve efficiency and quality, and support teammates as the team grows.

Desired Qualifications

Relevant experience ideally includes freight forwarding, airline space control, revenue management, or export planning.

About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The Opportunity

The Air Operations Associate plays a critical role in Flexport’s mission to make global trade easy for everyone. Flexport today connects almost 10,000 clients and suppliers across 109 countries. You’ll work daily with account management, customs teams, airlines, terminals, and trucking providers to plan and execute air shipments that meet our service commitments, directly supporting our customers’ logistics goals. This role combines hands-on operations, planning, customer service, and documentation. You’ll also help build the next operational model for air freight at Flexport, so we can scale efficiently across the region.

What You’ll Do

Planning & Execution

Manage, plan, and execute air bookings in close collaboration with stakeholders, so that shipments meet committed service levels
Decide on the best shipment consolidation to optimise margins
Liaise with shippers, consignees, and agents to arrange shipments in line with SOPs
Create and maintain shipment files, completing MAWBs and HAWBs accurately and on time, and file AMS or submit EDI (FHL/FWB) as required

Customer Service & Issue Resolution

Follow up on customer advices, requests, and claims, and coordinate with overseas partners to arrange the right solution
Troubleshoot issues proactively and escalate irregularities to senior team members, with feedback on subcontractor standards and service

Billing, Data & Reporting

Issue invoices to clients and agents on time, and verify incoming subcontractor invoices for accuracy
Keep Flexport systems updated to meet KPIs and maintain high-quality data
Prepare customer statistics and reports, and suggest system improvements

Compliance & Continuous Improvement

Ensure all operational activities comply with international shipping regulations, company policies, and customer SOPs
Contribute to building Flexport’s air export planning processes and tools
Identify opportunities to improve efficiency and quality, and support teammates as the team grows

What You’ll Bring

Bachelor’s degree in Logistics, Supply Chain, Business, or a related field
2–3 years of relevant experience in an operational or planning role, ideally in freight forwarding, airline space control, revenue management, or export planning
Fluency in Thai and professional proficiency in English, both written and spoken
Strong analytical skills, with proficiency in tools such as Excel
Structured, process-oriented approach to problem-solving, with the energy to thrive in a fast-paced environment
Exceptional attention to detail and clear, well-organised communication
A customer-first mindset: responsive, professional, and solution-oriented
Genuine curiosity and adaptability in learning new platforms, tools, and ways of working
Strategic vision paired with hands-on execution, and the confidence to challenge the status quo when data and logic support it

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.

About the Company

Flexport

Technology-driven global logistics and shipping

Flexport is a logistics and supply chain provider that offers end-to-end shipping and related services. It handles ocean shipping, air freight, ground transportation, and customs brokerage, with both Full Container Load (FCL) and Less than Container Load (LCL) options, plus the OceanMatch service that optimizes container space. The company differentiates itself through a technology platform that gives clients real-time visibility and control over their shipments, enabling tracking and proactive management of global trade. It also provides trade advisory, trade finance and insurance, and supply chain services including carbon offset options. Flexport earns fees for logistics services based on shipment size, distance, and service complexity, and receives revenue from its financial services. Overall, the goal is to make global trade more predictable, transparent, and efficient by combining a digital platform with comprehensive logistics and financial services.

Company size: 1,001-5,000
Company stage: N/A
Total funding: $2.7B
Headquarters: San Francisco, CA
Founded: 2013

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