Technical Administrator & Project Management

Job Summary

We are seeking a Technical Administrator for a 24-month maternity cover contract. This role is based in the office three days per week and requires a strong background in telecommunications and project management.

This role is critical to supporting technical operations and ensuring efficient project execution within our Network infrastructure. The ideal candidate will manage daily technical administrative tasks, coordinate project activities, and serve as a key link between technical teams and management to ensure smooth operations. Additionally, the role involves providing detailed engineering documentation to our suppliers and partners, ensuring timely project delivery.

Key Responsibilities:

Technical Administration:

• Support in Root Cause Analysis (RCA): Assisting technical engineers in performing Root Cause Analysis by gathering relevant data, organising information, and documenting findings.
• Escalation Support: Helping escalate issues to senior technical teams or external vendors when necessary by ensuring that all relevant information is properly communicated to resolve network problems swiftly.
• Continuous Improvement: Documenting lessons learned from RFOs/RCAs to improve network and operational performance and minimise the recurrence of similar issues in the future.

Project Management:

• Assist the delivery teams with planning, executing, and managing delivery projects, ensuring they are delivered on time, within scope, and on budget.
• Prepare project documentation including timelines, project plans, and status reports.
• Track project progress and manage risks, dependencies, and any changes in project scope.
• Communicate effectively with stakeholders, including technical teams, project managers, and external vendors.
• Manage project resources, schedules, and deliverables using project management tools.
• Prepare and provide detailed engineering documentation (e.g., network designs, technical specifications, cable run lists and installation procedures) to suppliers and partners to ensure all project requirements are met and deadlines are achieved.

• Communication and Coordination:

• Serve as a liaison between technical teams, clients, and management, ensuring clear and efficient communication.
• Coordinate meetings, site visits, and technical reviews, maintaining meeting minutes and follow-up actions.
• Provide regular updates on technical performance and project progress to senior leadership.

• Documentation and Reporting:

• Develop and maintain comprehensive technical documentation, including network designs, installation procedures, and system configurations.
• Help support and maintain accurate records of network inventory.

Required Qualifications:

• Bachelor’s degree in Telecommunications, Information Technology, or a related field (or equivalent experience).
• 2-5 years of experience in a technical administrative role within the telecom industry.
• Proven experience with telecom systems, networks, and troubleshooting processes.
• Familiarity with telecom standards, network protocols, and system infrastructure.
• Strong understanding of project management principles, with experience in managing small to mid-size telecom projects.
• Proficiency with MS Office Suite, project management tools (such as MS Project).

Preferred Qualifications:

• Project Management Certification (e.g., PMP, PRINCE2).
• Experience with telecom infrastructure such as fiber optics, WDM, wireless networks, and or data centers.
• Knowledge of telecom regulations and compliance standards.
• Familiarity with cloud-based communication systems and emerging telecom technologies.

Key Skills:

• Strong organisational and time-management skills.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced, dynamic environment, handling multiple priorities simultaneously.
• Solid problem-solving and analytical skills.
• Strong attention to detail and accuracy.
• Collaborative team player with the ability to work independently when required.

If this position is of interest but you don’t think you meet all of the criteria listed, please consider applying still. euNetworks looks to recruit people with the right attitude, potential and ambition and for the right candidate, we will provide further training and support to enable you to develop in the role.

What can we offer you?

We’re a multi-faceted company that has been consistently growing for over 10 years but we remain committed to our company values and hiring people who want to be part of the team and make a contribution.

We invest in our people by offering a range of benefits and development opportunities that are shaped to fit each of the countries we operate in.

Our Family Friendly Policy delivers enhanced and inclusive parental benefits that can viewed here. For more detail on our bonus system, holiday allowance and other leave entitlements contact us directly at [email protected]

Our Love To Learn initiative delivers focused company wide training sessions across a range of skills, suitable for every role and level. These are complemented by individual training and progression plans. We partner with industry specialists to offer comprehensive mental wellbeing support and training.

We offer early career opportunities including apprenticeships, internships and an established graduate programme.

Please let us know if you have any accessibility requirements or questions to assist you through the selection process and your decision making.

Diversity, Equity and Inclusion

Our company values drive our behaviour and form the basis of how we operate our business, work as a team and as individuals. We respect and trust one another and all of our stakeholders. We embrace diversity and inclusion in all that we do. Building a diverse, equitable and inclusive culture is a priority at euNetworks.

We strive to ensure a welcoming environment, where everyone can provide equally respected input, in a safe place, judgment free. Our employees work together through our ‘You Belong Here’ initiative to deliver meaningful developments and programs for the benefit and inclusion of all.

We are proud to be an equal opportunity employer and seek people looking to build a long and meaningful career at euNetworks. We commit to providing each individual with the support, continued learning and the tools to achieve their goals and an environment in which they can thrive.