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TOPdesk

Cloud/on-prem ITSM platform with automation

Account Manager - Hungarian Market, m/w/d

Account ManagementConfirmed live in the last 24 hours
Full-timeKaiserslautern, Germany

About the Job

Requirements

  • A completed university degree from a university of applied sciences or university.
  • Experience in a customer-facing role with commercial or revenue responsibility is desirable.
  • Strong communication and presentation skills.
  • A confident and persuasive manner and entrepreneurial thinking.
  • Strong goal and results orientation, combined with a high level of customer and service orientation.
  • Confident use of CRM systems for pipeline and forecast maintenance.
  • Fluent Hungarian and English are required.
  • Fluent German or Dutch is also required.

Responsibilities

  • Independently manage all contract renewals in the portfolio, including forecasting by Commit, Best Case, and Pipeline.
  • Assess risks early and derive concrete countermeasures.
  • Negotiate contract terms within defined parameters.
  • Build and maintain an active expansion pipeline.
  • Identify cross-selling and upselling opportunities based on actual customer value through value-based selling.
  • Segment accounts systematically by revenue potential and whitespace to prioritize time.
  • Conduct regular, results-oriented customer check-ins.
  • Coordinate closely with Marketing and Product teams on customer feedback and product needs.
  • Work with Consulting and Support to ensure customer success as the basis for retention and expansion.

About the Company

TOPdesk

Cloud/on-prem ITSM platform with automation

TOPdesk provides a cloud-based and on-prem IT service management (ITSM) platform for IT, facilities, and HR teams. The software brings together requests, assets, and workflows, with a Self-Service Portal that includes a knowledge base and service catalog, and modules for incident, asset, and change management to handle tickets and assets. It supports automation and integrates with other systems via APIs to automate repetitive tasks and enable AI-assisted support. TOPdesk serves thousands of organizations worldwide and markets a SaaS subscription with optional on-premise deployment, aiming to streamline service delivery, reduce manual work on service desks, and scale IT, facilities, and HR services through automation and integration.

Company size
501-1,000
Company stage
Private
Total funding
Not listed
Headquarters
Delft, Netherlands
Founded
1993

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