District Operations Coordinator

About the Role

As a key representative of H&R Block, you are responsible for providing operational expertise and partnership to optimize field performance while ensuring outstanding client service.
We are looking for someone who takes initiative, is excited to learn, and is willing to take on a leadership role in the day-to-day operations of the assigned offices in the district.
The role of a District Operations Coordinator is a great opportunity to learn the H&R Block business and can lead to further opportunities within the company.

Key Areas of Responsibility

•Partner with District Managers to assist in the overall district operations; anticipate and prioritize operation support activities and demonstrate flexibility to meet district needs and ensure issue resolution.
•Drive to various office location to train staff, ensure GREAT client standards are met, set up computer equipment and put-up marketing/signage.
•Recruit, interview, hire and onboard talent.
•Monitor and support office schedules, making adjustments to scheduling as required.
•Coordinate the set up and shut down of all assigned offices.
•Assist with the planning and execution of training and development initiatives.
•Maintain the asset management inventory, process invoice payments and manage petty cash.
•Ensure all compliance requirements are met.
•Other responsibilities as assigned.

Required Qualifications

•Three or more years of experience in retail or similar customer-oriented industry.
•Willingness to work flexible hours and drive regularly to a number of offices within the district; our candidate must have a valid drivers license, insurance, vehicle registration and a reliable vehicle.
•Excellent interpersonal, employee relations and coaching skills.
•Ability to multi-task with strong organizational skills and attention to detail.
•Ability to run reports and analyze them for operational action.
•Ability to plan and coordinate workload and adapt to initiatives simultaneously to meet project commitments.
•A strong ability to deliver results that will assist the company in achieving strategic business objectives.
•Must be able to work efficiently, productively, and independently with little or no direct supervision.
•Excellent written and oral English skills. Other languages are a definite asset.
• Knowledge of H&R Block Tax Office responsibilities is considered an asset.
• Ability to plan workload and adapt to initiatives simultaneously to meet project commitments and
deadlines.

Preferred Qualifications

• Proficient in MS applications (Word, Excel, PowerPoint, Outlook).
• Ability to setup workstation computers and work with various software packages.

Why work for us

For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in more than 1,000+ offices, through our upload from home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and filing technology to prepare all types of returns, including personal, small business, corporate, farm, trucker, fishing, U.S., rental, and estate.

Becoming an H&R Block Associate is an opportunity to grow with the strongest brand in the tax preparation industry. We are looking for people who want to provide help and inspire confidence in our clients and communities. We know that the ability to deliver outstanding client service starts with having the best talent on our team, and if you want to be part of our success story then we want to hear from you!

We offer competitive base wages and targeted incentive opportunities, a generous benefits package with options for health care spending or wellness resources, RRSP Matching, Employee Stock Programs, and Block “Wellness Days” to encourage rest outside of Tax Season.

We encourage all interested individuals to apply. Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Proof of legal authorization to work in Canada will be required as part of the recruitment process. Only those candidates selected for an interview will be contacted.

H&R Block fosters a workplace in which individual differences are recognized, appreciated, and respected. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.