Repair Service Associate

Overview:

At Zebra, we are a community of innovators who come together to create new ways of working. United by curiosity and a culture of caring, we develop smart solutions that anticipate our customer’s and partner’s needs and solve their challenges.

Being part of Zebra Nation means you are seen, heard, valued, and respected. Drawing from our unique perspectives, we collaborate to deliver on our purpose. Here you are part of a team pushing boundaries today to redefine the work of tomorrow for organizations, their employees, and those they serve.

You’ll have opportunities to learn and lead in a forward-thinking environment, defining your path to a fulfilling career while channeling your skills toward causes you care about—locally and globally.

Come make an impact every day at Zebra.

What We're Looking For:

Performs basic tasks associated with servicing customer products, including diagnosing, repairing, and maintaining products, while ensuring customer satisfaction through high-quality service. 

M-F 6:45AM - 3:15PM
3 days a week

Essential Duties/Responsibilities

• Assist in troubleshooting, repairing, and testing products to restore functionality and ensure quality
• Inspect products for defects, perform post-repair functionality tests, and maintain equipment and tools
• Document repair processes, findings, and parts used, ensuring accurate and organized records
• Communicate repair updates and timelines while handling products with care to maintain customer satisfaction
• Collaborate with team members to meet deadlines and achieve repair goals in a respectful and supportive environment
• Follow safety protocols and promptly report any safety concerns or equipment issues
• Contribute to maintaining quality and consistency by adhering to repair procedures and standards

Job Requirements

• Education: No diploma required; Basic math and reading/writing skills are needed
• Work Experience: No prior experience required; training will be provided

Key Skills and Competencies

• Attention to Detail: Ability to identify small issues and ensure repairs are completed accurately
• Manual Dexterity: Comfortable working with tools and small parts to perform repairs
• Basic Problem-Solving Skills: Capability to follow step-by-step instructions to resolve technical issues
• Eagerness to Learn: Open to receiving training and feedback to improve skills and knowledge
• Time Management: Ability to prioritize tasks and meet deadlines efficiently
• Teamwork and Collaboration: Willingness to contribute to a positive team environment

Position Specific Information

• Travel Requirements: No travel required
• Able to Telework?: 5 days in office
• Personal Protective Equipment (PPE) required: Yes
• Safety Sensitive Role?: Yes

Physical Activity

• Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like : Never
• Working from heights such as roofs, ladders, or powered lifts: Never
• Moving self in different positions to accomplish tasks in various environments including awkward or tight and confined spaces: Never
• Remaining in a stationary position, often standing, or sitting for prolonged periods of time: Constantly
• Stooping, kneeling, bending, crouching, reaching, pushing, or pulling: Occasionally
• Moving about to accomplish tasks or moving from one worksite to another: Occasionally
• Adjusting or moving objects up to 40 pounds in all directions: Occasionally
• Communicating with others to exchange information: Frequently
• Repeating motions that may include the wrists, hands, or fingers: Constantly
• Operating machinery or power tools: Occasionally
• Operating motor vehicles, industrial vehicles, or heavy equipment: Never
• Assessing the accuracy, neatness and thoroughness of the work assigned: Constantly

Environmental Conditions

• Exposure to extreme temperatures (high or low): Never
• Outdoor elements such as precipitation and wind: Never
• Noisy environments: Occasionally
• Other hazardous conditions such as vibrations, uneven ground surfaces or dust and fumes: Never
• Small or enclosed spaces: Never
• No adverse environmental conditions expected: Never

Physical Demands

• Sedentary work that primarily involves sitting or standing
• Light work that includes moving objects up to 20 pounds
• Medium work that includes moving objects up to 50 pounds

Equal Opportunity Employer:

Zebra is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability and protected veteran status, or any other basis prohibited by law. If you are an individual with a disability and need assistance in applying for a position, please contact us at [email protected].

Know Your Rights:

https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

Conozca sus Derechos:

https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRightsSp_10_20.pdf

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at [email protected] .

Incentive Compensation:

In addition to base pay, Zebra offers this role the opportunity to earn a performance-based annual cash incentive, at a target equal to 3% of base pay, in accordance with the terms of the applicable incentive plan.

Zebra Total Rewards:

Zebra Total Rewards includes more than just pay and is structured to meet the needs of our changing global business and evolving talent. We are committed to providing our employees with a benefits program that is comprehensive and competitive – including healthcare, wellness, inclusion networks, and continued learning and development offerings. We offer community service days, in addition to the traditional insurances, compensation, parental leave, employee assistance program and paid time off offerings depending on the country where you work.

Salary offered will vary depending on your location, job-related skills, knowledge, and experience.

Additionally, all Zebra roles are eligible for cash incentive programs. For example, sales roles have additional opportunity to earn substantial variable compensation tied to quota achievement. In most other roles, the Zebra annual cash incentive program links Company and individual performance together. Some roles may also be eligible for long-term incentive equity awards.

Benefits:

We understand the importance of work-life balance and wellbeing, which is why we offer flexibility for our teams including: hybrid work, adaptable hours, Summer Flex Fridays, Focus Fridays, and an annual companywide well-being day to promote revitalization and success.

Job Posting Statement:

To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. Our Talent Acquisition team will not ask for you to provide personal identifying information via e-mail or outside of the system. If you are a victim of identity theft contact your local police department.

AI Technology Statement:

Zebra Technologies leverages AI technology to evaluate job applications using objective, job-relevant criteria. This approach enhances efficiency and promotes fairness in the hiring process. However, every decision regarding interviews and hiring is made by our dedicated team, because we believe people make the best decisions about people. For more on how we use technology in hiring and how we process applicant data, see our Zebra Privacy Policy.