Business Analyst - AI/ML Solution Delivery

About Swingtech

Swingtech delivers innovative Information Technology and Professional Support services to a diverse range of clients across the federal and intelligence communities. With over 15 years of trusted experience as a systems integrator, we apply agile methodologies and deep industry insight to help our customers achieve greater efficiency, compliance, and cost savings. At Swingtech, we’re committed to excellence and long-term success for our clients and our team.

Swingtech Consulting is seeking a Business Analyst to support a federal AI/ML solution delivery program. This role will work with Government stakeholders, subject-matter experts, end users, and technical teams to define requirements, evaluate AI-enabled solutions, coordinate Agile delivery, and help move solutions from discovery through production release.

The ideal candidate has supported an applied AI/ML implementation and has experience working with SMEs to evaluate AI outputs, develop test scenarios, document deficiencies, and translate findings into product improvements.

Key Responsibilities

• Facilitate stakeholder interviews, discovery sessions, requirements workshops, solution demonstrations, and evaluation sessions.
• Translate mission needs into workflows, business rules, user stories, acceptance criteria, test scenarios, and prioritized backlog items.
• Work with SMEs and end users to define representative use cases, expected outcomes, edge cases, and human-review requirements.
• Evaluate AI-generated answers, classifications, summaries, predictions, retrieved content, or other outputs for accuracy, relevance, completeness, and business usefulness.
• Document false positives, false negatives, unsupported outputs, defects, and other quality issues.
• Translate SME feedback and evaluation findings into defects, backlog updates, retesting needs, and solution improvements.
• Coordinate user acceptance testing, AI pilots, demonstrations, stakeholder feedback, and release-readiness activities.
• Support backlog refinement, sprint planning, sprint reviews, retrospectives, risk tracking, status reporting, and project coordination.
• Work with AI/ML engineers, data engineers, developers, testers, security teams, and Government stakeholders to clarify requirements and resolve issues.
• Maintain traceability from the original business need through requirements, testing, acceptance, release, and continuous improvement.
• Support Deputy PM activities, including schedule coordination, dependency tracking, risk and issue management, meeting facilitation, and stakeholder communications.

Required Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Computer Science, Data Analytics, Engineering, or a related field.
• Experience performing business analysis, product analysis, UAT, QA, functional analysis, or technical project coordination.
• Hands-on experience supporting the delivery, testing, validation, or evaluation of an AI/ML-enabled solution.
• Experience working with SMEs or end users to define expected results, test scenarios, business rules, edge cases, and acceptance criteria.
• Experience evaluating AI, analytical, or automated outputs and documenting quality issues or failed scenarios.
• Experience converting stakeholder needs and evaluation findings into user stories, defects, acceptance criteria, and backlog improvements.
• Experience supporting Agile software-development teams and user acceptance testing.
• Strong communication, documentation, stakeholder-management, and problem-solving skills.
• Ability to complete the required federal suitability and onboarding process.

Preferred Qualifications

• Experience with Generative AI, LLMs, RAG, chatbots, NLP, classification models, predictive analytics, or intelligent document processing.
• Understanding of false positives, false negatives, confidence thresholds, hallucinations, grounding, human-in-the-loop review, and AI evaluation.
• Experience supporting AI pilots, proofs of concept, soft launches, or production-release decisions.
• Experience supporting federal agencies or other regulated environments.
• Familiarity with Responsible AI, privacy, security, accessibility, and federal authorization processes.
• Experience with Jira, Confluence, Azure DevOps, Visio, Lucidchart, or comparable tools.
• BA, Agile, Product Owner, Scrum, or project-management certification is preferred but not required.

Summary of Benefits

• 15 PTO days
• 11 paid holidays
• Medical Insurance with – 3 options (HSA with $600 Employer Contribution).
• Dental Insurance with no age limit orthodonture.
• Vision Insurance through EyeMed in and out of network coverage.
• Short Term and Long-Term Disability coverage with 100% premium support,
• Life insurance and AD&D with 100% premium support
• Supplemental Life Insurance
• Critical Care and Accident Insurance availability
• Pet Insurance through Nationwide
• Employee Assistance Program
• 401k with enrollment from day one. 4% deferral by company.
• $1500 Annual Training Budget
• $1500 Referral bonus
• Eligibility for annual merit and discretionary bonus
• Flexible work arrangements

Equal Opportunity Employer Minority/Female/Veterans/Disabled