Operations Associate

About the Brand:

Djerf Avenue is a Swedish ready-to-wear and beauty brand built on timeless design, effortless style, and mindful production. Inspired by vintage and elevated essentials, the brand creates non-seasonal collections that celebrate authenticity, inclusivity, and confidence. With a strong commitment to ethical European manufacturing, sustainable practices, and genuine representation, Djerf Avenue is redefining modern fashion through quality, transparency, and purpose.

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About the Role

We are seeking a detail-oriented and proactive Operations Associate to support our boutique, powered by the Leap Platform, in NYC. This opportunity is ideal for someone who takes pride in creating an organized, efficient, and customer-ready store environment and understands the important role operational excellence plays in overall business performance.

In this role, you will support the daily operations of the boutique, with a primary focus on inventory management, shipment processing, replenishment, and stockroom organization. You will help ensure product is accurately received, organized, tracked, and readily available to support sales and customer needs.

While primarily focused on back-of-house operations, you will also partner with store leadership and sales associates to maintain brand standards, support the sales floor, and contribute to a seamless customer experience. The ideal candidate is organized, dependable, and comfortable balancing multiple priorities in a fast-paced retail environment.

As part of the Leap platform, you may also have opportunities to support other locations through new store openings, inventory initiatives, events, and market coverage needs.

Hourly Pay Range: $19/hr – $21/hr. Compensation will be determined based on the candidate's experience, skills, competencies, and qualifications.

What You'll Do

Drive Operational Excellence

• Support daily inventory management, including receiving, processing, transfers, replenishment, and stockroom organization.
• Ensure shipments are processed accurately and efficiently, keeping inventory organized and readily accessible.
• Assist with inventory counts, cycle counts, markdowns, and other inventory-related initiatives.
• Maintain an organized, clean, and efficient stockroom that supports daily store operations.

Support the Customer Experience

• Ensure products are readily available and sales-floor replenishment is completed to support customer demand.
• Partner with sales associates to locate product, check inventory availability, and fulfill customer needs.
• Maintain a customer-ready environment through attention to store organization, cleanliness, and presentation.
• Provide customer assistance on the sales floor as needed.

Uphold Brand & Store Standards

• Support visual merchandising, product presentation, and overall store standards.
• Follow established procedures for inventory handling, shipment processing, and operational tasks.
• Identify opportunities to improve organization, efficiency, and daily execution.

Contribute to the Team

• Partner with store leadership and teammates to support daily priorities and overall store performance.
• Remain flexible and adaptable as business needs evolve, including peak selling periods and special initiatives.
• Bring a dependable, solutions-oriented approach and willingness to support other Leap-powered locations as needed.

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Key Performance Indicators (KPIs)

Inventory & Operational Accuracy
Maintains inventory accuracy through timely shipment processing, replenishment, organization, and inventory management.

Operational Execution
Completes daily tasks efficiently and accurately while maintaining stockroom organization and brand standards.

Sales & Customer Support
Supports store performance by ensuring product availability, efficient replenishment, and responsive assistance to the sales team and customers.

Team Contribution
Demonstrates reliability, flexibility, and collaboration in supporting store priorities and overall business needs.

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Position Requirements

• Previous retail or operations experience preferred, with exposure to inventory management, shipment processing, or stockroom organization.
• Strong organizational skills and attention to detail, with the ability to manage multiple priorities efficiently.
• Dependable and proactive, with the ability to work independently while collaborating with store leadership and teammates.
• Comfortable working in a fast-paced retail environment and adapting to changing business needs.
• Familiarity with retail technology such as Shopify, Endear, Slack, and Google Workspace is a plus.
• Flexible availability, including days, evenings, weekends, and holidays.
• Ability to actively support store operations, including standing, walking, climbing ladders, and lifting up to 50 lbs.
• Must be at least 18 years of age.

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About Leap

The Leap platform powers insight-driven retail stores for modern brands, delivering superior performance with minimized risk. We manage 100+ stores across the country and proudly partner with trailblazing brands such as Alohas, Bombas, Frankies Bikinis, Grown Brilliance, Malbon Golf, MZ Wallace, Ring Concierge, SET, and many others.

Leap Perks

• Bonus eligible
• Medical, dental, and vision benefits (must average 32+ hours per week)
• AllOne Health Employee Assistance Program
• 401(k)
• Accrued PTO:
  • Full-time hourly employees can accrue up to two weeks (80 hours) of paid time off annually, excluding restricted dates during busy retail seasons, with manager approval.
  • Part-time hourly employees accrue PTO in accordance with local laws.
• Employee discount and wardrobe allotment for participating Leap brands

Leap celebrates diversity and is committed to fostering an inclusive workplace where every team member can thrive. We believe our differences strengthen our organization and better support the brands, customers, and communities we serve. We value individuals of all backgrounds, experiences, and identities.