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Transcom

Outsourced AI-driven CX solutions provider

Account Manager

Account ManagementPosted on Nov 13
Full-timeEskilstuna, SwedenIn-person

About the Job

Requirements

  • Experience in relationship-building B2B sales.
  • Fluent spoken and written Swedish and English.
  • Good understanding of telecommunications or strong business drive and ability to learn quickly.
  • Proactive, results-oriented approach and confidence communicating with decision-makers.

Responsibilities

  • Identify and develop business opportunities with companies employing 10–99 people.
  • Conduct qualified needs analyses and match customers with appropriate telecommunications and integrated solutions.
  • Independently manage the full sales process, from prospecting and needs analysis through proposals and contracts, against set targets.
  • Ensure high customer satisfaction and long-term retention.
  • Develop new and existing customer relationships within Tele2’s business customer portfolio.

About the Company

Transcom

Outsourced AI-driven CX solutions provider

Transcom provides outsourced customer experience services worldwide, serving more than 200 fast-growing e-commerce, technology, and internet brands. Its offerings combine AI-driven tools with managed support to handle customer inquiries, automate interactions, and improve satisfaction across regions in EMEA, APAC, and the Americas. Unlike many competitors, Transcom emphasizes scale, global reach, and sustainability, aligning with frameworks like the UN Global Compact and the UN Sustainable Development Goals while working with market disruptors under long-term contracts. The company’s goal is to help clients boost customer loyalty and operating efficiency, driving business growth and positive social impact for ambitious brands.

Company size
10,001+
Company stage
IPO
Headquarters
Stockholms kommun, Sweden
Founded
1995

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