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Greenheck Group

Greenheck Group

Application Engineer 1

Full-Time
$77.2k - $95.4k/yr
Entry, Junior
Bachelor's
Schofield, WI, USA+1 more

More locations: Tulsa, OK, USA

In Person

May require travel for onsite support.

About the job

Requirements
  • 0-2 years of relevant work experience in engineering.
  • A four-year bachelor's degree in engineering is required.
  • Basic understanding of rep networks and sales channels.
  • Ability to operate standard office equipment, including a computer and phone.
  • Ability to perform sedentary office work, repetitive wrist, hand, and finger motions, and close-visual-acuity tasks.
Responsibilities
  • Provide technical support by phone and email to internal and external salespeople on product selection and application.
  • Develop and communicate solutions for basic product applications under direct supervision.
  • Gather information and provide resolutions for complex field problems, including possible onsite support travel.
  • Interpret industry codes and standards to determine product needs and requirements.
  • Highlight and communicate key selling points of current products to sales teams and customers.
  • Identify process-improvement opportunities and implement improvements where applicable.
  • Learn competitors' products and apply that knowledge to the company's advantage.
  • Organize and present training for internal and external customers onsite and offsite.
  • Assist with offsite events, including planning, setup, and basic customer interactions.
  • Develop awareness of industry-related associations and their purpose.
  • Provide mentoring, training, indirect supervision, or potentially direct supervision of team members.
  • Manage basic individual projects according to predetermined completion dates.
  • Document service calls to record product questions and field issues.

About the company

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