ServiceNow Delivery Operations Coordinator

Ondaro is with you for what comes next.

The Delivery Operations Coordinator plays a direct role in keeping our delivery engine running cleanly: tracking the right data, surfacing the right signals, and helping the teams around them act on what they find.

This is an associate-level role with real room to grow. You'll start with focused responsibilities — ServiceNow Deployment record accuracy, CSAT oversight, and partner status compliance — and expand into broader delivery coordination as you build context and confidence.

What you'll be doing 

• Own the accuracy and completeness of ServiceNow Deployment records, working directly with delivery teams to keep data current and reliable.
• Track and interpret evolving ServiceNow partner program requirements, translate them into clear internal guidance, and ensure Deployment records reflect what's needed to achieve and maintain optimum partner status.
• Monitor and report on CSAT results from completed engagements, tracking trends across portfolios of past work and escalating concerns to the appropriate stakeholders.
• Collaborate cross-functionally with Tritons across Delivery Services, Sales, and Global Partnership Strategy & Innovation to keep information flowing and gaps closed.
• Support additional process and performance improvement initiatives as the role expands, contributing to how Ondaro runs delivery at scale.

What you´ll bring to the table 

• 1–3 years of experience in operations, project coordination, or a related function — enough to work independently, ask the right questions, and manage competing priorities.
• Strong attention to detail. You notice when something's off and you do something about it.
• Clear written and verbal communication, especially across time zones and functions.
• Comfort working in tools like Excel, SharePoint, or similar platforms. Experience with ServiceNow or the ServiceNow partner ecosystem is a plus, not a requirement.
• A collaborative mindset — this role succeeds through relationships, not just tasks.

Perks? Oh, yes.

Ondaro's success is based on our most valuable asset - our people. We offer a robust benefits package designed with your needs in mind. We are passionate about investing in our people and support your continued education and career development.

We value diversity at our company. Ondaro is an equal opportunity employer. Everyone who applies with the qualifications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.

To learn more about Ondaro LLC, please visit our website and check out our podcast series. Also be sure to follow us on LinkedIn and YouTube