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Asurion

Device protection and tech support provider

Retail Sales Technician

Retail SalesConfirmed live in the last 24 hours
Full-timeNiagara Falls, NY, USA$17.85 /hrIn-person

About the Job

Requirements

  • At least 1 year of customer service or retail sales experience.
  • Basic knowledge of mobile devices and operating systems.
  • Ability to work a flexible retail schedule, including weekends and holidays.
  • Demonstrated ability to multitask efficiently in a fast-paced environment.

Responsibilities

  • Provide technical expertise, troubleshoot, and repair customer electronic devices.
  • Deliver personalized customer experiences as the face of Asurion.
  • Use the serve, solve, and sell method to help bring the Asurion Connected Home product to customers.
  • Upsell Asurion products and achieve sales goals.
  • Contribute and provide support in the market based on business and store-location needs.
  • Multitask efficiently in a dynamic retail environment.
  • Self-manage and set priorities.
  • Listen to customers’ needs, provide accurate information, and conduct interactions in a manner consistent with Asurion’s values.

Desired Qualifications

  • At least 6 months of experience with product service support or technology repair.

About the Company

Asurion

Device protection and tech support provider

Asurion provides protection plans and tech support for consumer electronics and appliances, working with wireless carriers, retailers, and pay-TV providers to reach hundreds of millions of customers. Customers buy protection plans; when a device is lost, stolen, or damaged, they file a claim and receive repair or replacement, often within one business day, via a network of repair partners and logistics. Its differentiators are a large partner ecosystem, broad device coverage, and fast repair or replacement turnarounds, plus services like roadside assistance. The goal is to offer affordable, reliable protection and support for technology worldwide by leveraging its partner network to reach a vast customer base and resolve device issues quickly.

Company size
10,001+
Company stage
Debt Financing
Total funding
$4.3B
Headquarters
Nashville, TN
Founded
1994

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