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Ouihelp

Technology-driven platform for in-home caregiving

Home Care Agency Opening Manager

Case Management & AdvocacyConfirmed live in the last 24 hours
Full-timePerpignan, FranceIn-person

About the Job

Requirements

  • At least 2 years of experience in personal services, working with care aides, beneficiaries, and local institutions such as CLIC and CCAS.
  • Ability to listen and provide customer service.
  • Autonomy and the ability to adapt, organize, and prioritize.
  • Ability to work as part of a team.
  • Interest in field-based and operational work, with strong capacity for work and commitment.
  • Comfort using digital tools.
  • A valid category B driving license.

Responsibilities

  • Launch the agency's activity by developing and managing beneficiaries, structuring and leading a team of home-care aides, building and maintaining a network of referral partners, and ensuring service quality.
  • Handle prospective clients' home-care requests by assessing needs, preparing support plans, and following up on requests.
  • Match care aides to beneficiaries' situations and needs.
  • Manage care aides' intervention schedules.
  • Supervise services to ensure quality and beneficiary and family satisfaction.
  • Build and maintain lasting relationships with local health and social-care professionals.
  • Report actions accurately to the regional director.
  • Recruit home-care aides, supervise them, and support their retention.

Desired Qualifications

  • Commitment to Ouihelp's mission of improving the daily lives of people with loss of autonomy.

About the Company

Ouihelp

Technology-driven platform for in-home caregiving

Ouihelp runs a technology-driven platform that connects families with carefully selected caregivers to help elderly and disabled people stay in their homes. Care coordinators visit clients to assess needs, assign the same caregiver for continuity, and provide visibility into the care process, while coordinating with health professionals and helping with equipment and funding applications. Caregivers are paid by users, typically as independent contractors, and the company has expanded to acquire traditional agencies and launched the Joya brand to reach more people. Revenue comes from hourly fees (€22–€26) with clients eligible for a 50% tax credit, and the goal is to raise in-home care quality in France while growing through acquisitions and upholding high care standards, including B Corp certification.

Company size
1,001-5,000
Company stage
Series B
Total funding
$36.8M
Headquarters
Paris, France
Founded
2016

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