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Omni Hotels & Resorts

Privately owned, upscale hotels and resorts

Housekeeping Supervisor

Janitorial ServicesConfirmed live in the last 24 hours
Full-timeMontreal, QC, CanadaNo salary listedIn-person

About the Job

Requirements

  • At least 2 years of team-supervision experience in housekeeping or a similar position in a high-end hotel; equivalent training or experience will be considered.
  • A diploma in hospitality or tourism.
  • Fluency in French and English, both spoken and written.
  • Strong communication and interpersonal skills.
  • Ability to work independently and show initiative.
  • Leadership and decision-making ability.
  • Ability to work under pressure and manage delicate situations.
  • Ability to quickly build trust and provide outstanding customer service.
  • Proactive approach and attention to detail.
  • Strong organization and prioritization skills, including the ability to manage multiple tasks.
  • Strong stress-management ability.
  • Availability to work variable schedules, including weekends and holidays as operational needs require.
  • Very good knowledge of computer systems, including Microsoft Office; knowledge of Synergie is an asset, as are hotel software systems such as Opera.
  • Knowledge of health and safety standards and housekeeping practices in the hotel industry.

Responsibilities

  • Coordinate the daily activities of the housekeeping department to ensure the cleanliness, maintenance, and presentation of guest rooms, public spaces, and service areas.
  • Assist with personnel management by welcoming and onboarding new associates, ensuring appropriate training, distributing work, preparing schedules, evaluating staff performance, conducting disciplinary follow-up as needed, motivating staff, and applying the collective agreement.
  • Manage housekeeping inventory, equipment, and supplies.
  • Track daily productivity data for room attendants and update the tracking file as required.
  • Inspect the property to ensure its general cleanliness.
  • Inspect guest rooms.
  • Ensure departmental standards are followed.
  • Handle guest complaints as needed.
  • Follow up on occupational health and safety matters.
  • Work closely with other hotel departments.
  • Apply and enforce hotel and departmental policies and standards.
  • Perform other related duties.

Desired Qualifications

  • Knowledge of Synergie is an asset.

About the Company

Omni Hotels & Resorts

Privately owned, upscale hotels and resorts

Omni Hotels & Resorts operates a portfolio of owned, distinctive luxury hotels and resorts across North America. Its product is high-end lodging and resort experiences, delivered through properties that the company owns and operates rather than primarily franchising. The owner-operator model means Omni controls the development, management, and long-term stewardship of its assets, allowing for consistent quality and asset value. The main differentiator is the shift to owning its hotels, maintaining control over guest experience and property standards, and its strategic growth through notable acquisitions (like The Homestead and La Costa) to build a curated collection of luxury properties under TRT Holdings. The company’s goal is to grow a privately held, high-quality portfolio of owned luxury hotels and resorts while delivering unique, consistent guest experiences across North America.

Company size
5,001-10,000
Company stage
Not listed
Total funding
Not listed
Headquarters
Dallas, TX
Founded
1983

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