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Merlin Entertainments

Manages branded visitor attractions and parks

Night Auditor

Hotel Guest ServicesUpdated on Nov 9
Part-timeCarlsbad, CA, USA$20.50 /hrIn-person

About the Job

Requirements

  • Previous hotel front desk experience is required.
  • Strong guest service, communication, and problem-solving skills are required.
  • Experience handling cash and maintaining accurate records is required.
  • Ability to work independently with minimal supervision is required.
  • Strong attention to detail and organizational skills are required.
  • Proficiency with Opera Property Management System (PMS) is required.
  • Ability to work overnight shifts, including weekends and holidays as business needs dictate, is required.
  • Candidates must be at least 18 years of age.
  • The role requires standing, walking, lifting and carrying items up to 50 pounds or more with a team lift, pushing and pulling, reaching, bending and stooping, twisting, kneeling and crouching, and occasionally climbing stairs or ladders.
  • The role requires manual dexterity for typing and handling small objects and tools, and close, distance, color, and depth vision.
  • The work environment can include wet surfaces, heights, confined spaces, chemicals, indoor and outdoor settings, moderate or loud noise, and temperatures ranging from 25 to 101 degrees.

Responsibilities

  • Welcome and assist guests with check-in, check-out, and overnight requests.
  • Deliver guest service and resolve guest concerns professionally.
  • Complete nightly audit procedures and reconcile daily hotel transactions.
  • Review and post guest charges, payments, and revenue records accurately.
  • Prepare and distribute daily operational and accounting reports.
  • Process cash and credit card transactions.
  • Ensure reservation, guest, and parking information is accurate.
  • Support hotel operations during overnight hours and assist with emergency situations as needed.
  • Perform additional duties as assigned.

About the Company

Merlin Entertainments

Manages branded visitor attractions and parks

Merlin Entertainments operates a global portfolio of branded visitor attractions, including theme parks and experiences. It owns and runs properties such as LEGOLAND Parks, Sea Life centers, The Dungeons, Madame Tussauds, and the London Eye, combining rides, shows, and interactive experiences to attract paying visitors. The company grows by acquiring and integrating well-known brands and venues, then operating them as unified, brand-driven experiences across multiple countries. Its competitive edge comes from scale, a diverse mix of world-famous brands, and a track record of expanding via strategic acquisitions to create a broad, international attraction network. The goal is long-term growth and value creation by expanding its branded attractions footprint and improving operating performance, while staying private to focus on sustained development rather than quarterly market pressures.

Company size
1,001-5,000
Company stage
IPO
Headquarters
Poole, United Kingdom
Founded
1999

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