Global Renewals Operations Manager

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.

What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture.

Our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.

Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.

Supported by operating principles of being strategy-led, values-based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let's build what's next - together!

Anaplan is looking for a driven Renewal Operations Analyst to join our Renewals Operations team. This is a high-impact, cross-functional role at the center of our renewals business — one that blends operational rigor with analytical depth. If you're ready to roll up your sleeves, work through ambiguity, and help build the systems and insights that power predictable revenue growth, keep reading about this immediate full-time position.

Your Impact

• Develop and implement operational processes that bring rigor and consistency to the renewals business, aligned to overall revenue targets and business objectives
• Conduct data-driven analysis to identify churn trends and revenue growth opportunities, translating insights into actionable recommendations and process improvements
• Support annual planning activities — including territory design, target setting, and organizational planning — in close collaboration with CS Operations and FinOps
• Prepare reports and presentations for weekly forecasts and business review decks, distilling complex data into clear narratives for executive audiences
• Build and maintain strong cross-functional relationships to ensure seamless coordination and strategic alignment across day-to-day renewal operations
• Support the governance and continuous optimization of sales stages, pipeline hygiene, and selling effectiveness within the renewal sales motion
• Contribute to the development and adoption of AI-supported analytics, and help drive new AI-enabled capabilities that enhance renewals execution
• Champion continuous improvement initiatives, ensuring consistent implementation of sales programs and process changes across the business

Your Qualifications

• Bachelor's degree or equivalent experience required; background in Mathematics, Finance, Accounting, or a similar field preferred
• 5+ years of experience in Revenue Operations, Renewal Operations, Customer Success Operations, Business Analytics, or a similar role
• Proven track record of success in an operations role within a high-growth SaaS or technology company
• Strong communication skills in English, with experience crafting narratives for various audiences
• Solid analytical background with hands-on experience using BI and analytics tools, and the ability to learn and leverage our in-house platform
• Intermediate to advanced proficiency in Salesforce, CPQ, and Excel
• Demonstrated ability to manage complex multi-stakeholder

Preferred Skills

• An inquisitive, detail-oriented mindset with a proactive approach to identifying and solving problems
• Comfort operating with autonomy in a fast-paced, constantly evolving environment
• Experience exploring and implementing AI-powered tools and solutions to improve operational workflows
• Ability to manage multiple priorities and deadlines in parallel without sacrificing quality